Marilyn Lopez Email and Phone Number

Responsible for developing and deploying automation COE (Center of Excellence) globally for Omnicom Media Group.Create automation guidelines, best practices, and backlog structure. Work with the business to identify business drivers and identify center participants. Develop, Deploy, and support automation roadmap. Build and implement automation team structure.

Responsible for developing and deploying automation COE (Center of Excellence) for globally for Omnicom Media Group.Create automation guidelines, best practices, and backlog structure. Work with the business to identify business drivers and identify center participants. Develop, Deploy, and support automation roadmap. Build and implement automation team structure.

Manage and support Microsoft O365 environment Globally for Omnicom Media GroupResolved tenancy technical issues and monitored Office 365 systems.Review, test, and make recommendations for standard email practices.Experience with supporting anti-spam filtering, logging and email tracking and transport rules.Support of eDiscovery projects.Primary On-site support for Office 365 issues.Support Single Sign-On using Active Directory Federation Services with Multifactor AuthenticationKnowledge transfer to Service Desk team (POC).Perform scripting administration tasks and reporting using PowerShell.Develop scripts for automating processes within the environment.Help ensure team performance meets or exceeds defined Service Level AgreementsManaged Domains in Office 365On-Boarding and Off-Boarding the mailboxes from Exchange Online ServersAdministered and supported Office 365 and MS Exchange policies

Supplied leadership and oversight of technology/consulting resources, requiring mentoring, performance management and career developmentPrepared global infrastructure initiativeScoped projects and set timelinesSarbanes-Oxley management and trainingReview projects and business directives regularly with CFO and CEOManaged and trained staff on processes and procedures

Overseeing technical projects in alignment with organizational goals.Directing the effective delivery of networks, development, and disaster recovery systems and processes. Working with information engineers to find solutions to manage business activities. Supervising a team of workers, while working closely with management, external vendors and advisors. Preparing financial budgets and presenting proposals for capital projects to senior executives. Researching and recommending new products Identifying new market opportunities. Leading efforts to improve IT processes.

System Engineer

Served as technical support for IT helpdesk, desktop and server administrators for New York Life Provided Tier support for client technical calls Directed the development environment in virtual server Reconciled server-related issues on backend Exchange 2007 and Windows 2008 environment Configured Exchange 2007 Front End Servers and Back End Cluster Servers Transferred users from critical path mail server to Exchange utilizing Exchange transporter tool Drafted technical documentation for process handoff to NYL IT employees

Managed group of 12 Desktop engineers spread across multiple locations in NY, Westchester, Atlanta and Miami supporting 800+ users across the Eastern region of the USManaged meetings and lead contact on office movesResponsible for SLA work flow of Desktop support callsManaged Customer relationshipResponsible for employee review and adjustmentsUsed Symantec Altiris to manage Helpdesk queue, deploy images, hardware and software patches and maintain inventory of PC'sManaged and implemented office 2007 upgradeManaged Active Directory Migration using Microsoft AD Migration ToolProject manager for company initiative at over a million dollar budget.

Handled a group of 12 desktop engineers spread across multiple locations in New York, Westchester, Atlanta and Miami supporting over 800 users across the Eastern region in the US Streamlined SLA workflow of desktop support calls Established customer relationship and conducted employee evaluation and adjustments Utilized Symantec Altiris to manage helpdesk queue; deploy images, hardware and software patches; and maintain inventory of PCs Directed hardware and software implementation utilizing Altiris, and implemented Office 2007 upgrade Coordinated Active Directory Migration using Microsoft AD Migration Tool Performed direct reporting training and built customer/end-user relation Served as project manager for a company initiative worth over a million dollar budget

Support and maintain 18 Exchange servers across a Global NetworkDesigned and implemented a Global Exchange environment utilizing Microsoft Cluster to increase mail server availability, RAID 10 on a Dell Server and Dell branded EMC SAN solution.Designed and tested Exchange disaster recovery procedure Manage Global helpdesk system and service support response expectationManage support staff existing of two support engineersPlanned, designed and implemented Messaging environment for Global communication for Omnicom Media Group World WideMessaging specialist responsible for Beta Testing and Developing Client Solutions based on W2K3 platformMicrosoft BackOffice Products, Windows NT Server, Microsoft Exchange, Microsoft SQL, Internet Information Server, Microsoft DNS, Microsoft Office Communicator; Planned, designed and implemented remote communication and access to mail systemsPlanned, Designed and implemented Global Administration with the use of Active Directory Web Manager.Planned, Designed and Implemented server monitor using Microsoft Operations ManagerManage Multiple DomainsDesigned and Implemented Active Directory ServicesMaintain and verify network security using Tumbleweed Email Firewall, Multi-Router Traffic Grapher (MRTG), Security Explorer, Performance Monitor, Microsoft Operations Manager, and Event ViewerInstalled and Configured Internet Information Server 5.0Created and managed new Share point sitesMaintain Sarbanes Oxley

Assisted and upheld 18 Exchange servers out of over 5000 company mailboxes across a Global Network Created and implemented a Global Exchange environment using Microsoft Cluster to increase mail server availability, RAID 10 on a Dell Server and Dell branded EMC SAN solution Formulated and tested the Exchange disaster recovery procedure Directed Global helpdesk system and service support response expectation Led support staff consisting of two support engineers Organized, designed and reinforced Messaging environment for Global communication for Omnicom Media Group Worldwide Solely designed and administrated the environment as the messaging specialist, conducting Beta Testing and developing client solutions based on W2K3 platform Utilized Microsoft BackOffice Products, Windows NT Server, Microsoft Exchange, Microsoft SQL, Internet Information Server, Microsoft DNS, and Microsoft Office Communicator; Designed and applied remote communication and access to mail systems, along with Global Administration with the use of Active Directory Web Manager Strategized and implemented server monitor utilizing Microsoft Operations Manager Handled multiple domains as well as created and applied active directory services Upheld and verified security by means of Tumbleweed Email Firewall, Multi-Router Traffic Grapher (MRTG), Security Explorer, Performance Monitor, Microsoft Operations Manager and Event Viewer Configured Internet Information Server 5.0 Designed and handled new SharePoint sites while ensuring Sarbanes Oxley complianceEARLIER CAREER

Network Engineer responsible for Beta Testing in our Test Environment, and Developing Client Solutions based on NT4, W2K and W2k3 Platforms.Microsoft BackOffice Products, Windows NT Server, Microsoft Exchange, Microsoft SMS Server, Microsoft SQL, Internet Information Server, Microsoft DNS; Manage Multiple DomainsImplemented W2K and W2K3 Networks for over 1000 users.Designed and Implemented Primary Domain Controller (PDC) and Backup Domain Controllers (BDC) using Windows NT ServerDesigned and Implemented Active Directory ServicesUpgraded Active Directory Services Win2k to Win2k3Planned, designed, Implemented and managed Microsoft Exchange Servers for Intranet and Internet Mail with Outlook Web Access for Internal Use for over 7 Servers.Planned, designed and implemented Migration of Exchange 5.5 servers to Exchange 2000.Planned, designed and Implemented Migration of Exchange 5.5 server to Exchange 2003.Maintain and verify network security using Tumbleweed MMS, MonitorIT, Multi-Router Traffic Grapher (MRTG), Security Explorer, Performance Monitor and Event ViewerSuccessfully Implemented a Data Backup Procedure using Arcserve for over 45 Servers.Configured IP Routing using NT Server to connect LAN to the Internet via Network Address TranslationConfigure TCP/IP and subnetting scheme for network.Installed and Configured Internet Information Server 4.Developed custom training materials and successfully completed a staff development project.Upgraded existing system hardware and softwareInstalled and Configured Windows NT Server and Windows XP WorkstationsImplement Windows NT RAS with an ISDN ModemImplemented Disaster Recovery for W2K3 Servers and MS Exchange 2003 using DoubletakeInstalled and Configured Quark QLA ServerManaged Mac OS 8.6 servers and Backup using Retrospect