Marilyn Mickey Email & Phone Number

Spring Branch, Tx, Us

Spring Branch, Texas, United States

Training and Content Development:•Develop and deliver comprehensive training programs via web-based platforms, phone, email, and in-person sessions, ensuring effective onboarding and continued engagement with digital product•Create and maintain up-to-date user resources, including documentation, videos, and tutorials, staying current with product changes and enhancements•Design and implement synchronous professional development courses for teachers and instructional staff, enhancing product adoption and usageCustomer Engagement and Product Improvement:•Create and distribute monthly newsletters using HubSpot, highlighting best practices in digital education and product updates, while developing landing pages for brand ambassador programs and contests•Collaborate with product developers to improve digital offerings, communicating customer feedback and proposing solutions to enhance features, demonstrating strong B2B relationship-building skills•Conduct needs assessments to identify customer-specific training requirements and design tailored solutions to improve user experience and product adoption•Provide Tier 2 technical support, demonstrating strong problem-solving skills and attention to detail in addressing complex customer issuesStrategic Initiatives and Analytics:•Collaborate with Sales and Marketing executive to identify at-risk accounts, develop Ideal Customer Profiles, and implement targeted training programs to reach end-users•Organize and support virtual and face-to-face customer events, including advisory boards and user focus groups, to maximize customer engagement•Track and report the success of customer outreach and engagement initiatives, analyzing impact on renewal rates and product upgrades using Salesforce and other data analytics tools

Spring Branch, Texas, United States

- Provide professional, friendly service to customers via phone, email or chat, answering questions regarding quotes, order processing and/or delivery status; - Open and maintain customer accounts by recording contact and purchasing information in SalesForce; - Communicate and collaborate with various team members in the operations, sales and product development departments.

Texas, United States

- Trained to use OneNote and OneDrive to create, organize and manage electronic filing and database systems, including discovery/subpoena materials, pleadings and court orders; - Organized and maintained client folders; - Maintained attorney calendar, paying particular attention to upcoming deadlines and hearings; - Coordinated attorney/client privileged jail visits and phone calls as well as co-counsel conference meetings; - Assisted in and took notes during witness and client interviews; - Drafted and finalized correspondence notices; - Drafted, finalized and filed motions; - Conducted legal and media research.

Spring Branch, Texas, United States

- Provided instruction in analytical reading and persuasive writing that was clear, concise, and compelling for various purposes and audiences;- Reviewed and refined written material to support accuracy, coherence, and adherence to grammatical and stylistic conventions; - Analyzed various writing styles, techniques, and rhetorical strategies employed by authors, allowing for informed emulation and adaptation in own and students’ writing.- Prepared documentation and presented conclusions for progress review and the development of new objectives; - Composed weekly newsletters as proactive communication with stakeholders using Microsoft 365 and Canva; - Managed legal documents and related material to ensure compliance and confidentiality.

New Braunfels, Texas, United States

- Partnered with students and families to ensure appropriate placement and services were provided;- Communicated complex information into more comprehensible language - Prepared questionnaires and requests for current levels of student performance from faculty and service providers to compose and submit findings - Adhered to strict deadlines and compliance mandates to ensure appropriate placements and services for growing caseloads- Utilized computers daily with competence, including Microsoft Office Products and online student data management systems

San Antonio, Texas, United States

- Coordinated with campus administration and faculty to provide appropriate services and ensure 100% compliance with programming mandates; - Analyzed, interpreted, and implemented the development of existing documentation of students with disabilities to ensure compliance; - Researched, prepared documentation, and facilitated annual reviewing meetings with multiple stakeholders to negotiate best practices for students with disabilities; - Collected, analyzed, and provided evidence of performance, making adjustments to programming if necessary.

Galt, California, United States

• Provided instructional leadership and articulation regarding curriculum alignment with standards; • Mentored beginning teachers with professional goal setting and informal classroom observations; • Facilitated department meetings to disseminate campus and district information; • Prepared documentation and facilitated mandated review meetings with multiple stakeholders to discuss student progress, current levels of performance and determine next course of action; • Maintained documentation of performance and customized plans for case management while maintaining daily management and leadership obligations; • Organized, developed and implemented English Language Arts curriculum for students with mild to moderate learning disabilities

Certification, Legal Assistant/Paralegal

Master'S Degree, Administration & Supervision In Education

Teaching Certification, General And Special Education

Bachelor Of Science, Human Development And Family Studies