Responsible for assisting the Product and Training Manager in developing an overall market strategy to develop and distribute EmQuest and Sabre products and strengthen relationships with our customers both vendors and subscribers.Supervise the software quality assurance team ensuring that the software package contains no errors.Manage version release with tight deadlinesPrepare test plans, write test cases, write product requirements and provide sign-off post… Show more Responsible for assisting the Product and Training Manager in developing an overall market strategy to develop and distribute EmQuest and Sabre products and strengthen relationships with our customers both vendors and subscribers.Supervise the software quality assurance team ensuring that the software package contains no errors.Manage version release with tight deadlinesPrepare test plans, write test cases, write product requirements and provide sign-off post testingManaged Sabre products for EmQuest – research, evaluate, test, promote. Prepared user and application documents for internal and external users including FAQs and Quick Reference Guides.Ran training sessions on new products for Helpdesk and Account Managers. Ran demos and training sessions on new products and enhancements for external customers.Provided 3rd level support for Helpdesk and field engineers.Identified product gaps in the market and liaised with Sabre and 3rd party developers to source relevant solutions. Show less

Responsible for preparing and presenting demos of Sabre and EmQuest products to customers in all EmQuest markets.Scoped several high-profile customers in UAE, South Africa, Mauritius, Tanzania and Kenya prior and post GDS migration to enable smooth implementation.Instrumental in launching Sabre in South Africa, Kenya and Mauritius as part of a core team handling products.Researched, evaluated and tested new products from Sabre and 3rd party using Kepner-Tregoe method

Customer Support responsibilities included providing support and resolutions to travel agents in a timely manner. Recommending solutions and guiding product users through features and functionalities of the Travelport (Galileo) and Sabre GDS Provide assistance to the helpdesk supervisor to maintain monthly/daily roster, on-job coaching, call monitoring and reports.

Started with 24-hour reservation, working on Galileo Reservation System.Responsibilities included airline, car and hotel reservation and servicing Dnata clients. Worked on Gabriel Reservation System assisting Biman Airlines staff. From Jan 1999 till Jun 2000, worked with United Airlines on the Apollo Reservation System making reservation, ticketing and handling all inquiries related to travel on United Airlines or partner STAR Alliance carriers. Queries came from customers… Show more Started with 24-hour reservation, working on Galileo Reservation System.Responsibilities included airline, car and hotel reservation and servicing Dnata clients. Worked on Gabriel Reservation System assisting Biman Airlines staff. From Jan 1999 till Jun 2000, worked with United Airlines on the Apollo Reservation System making reservation, ticketing and handling all inquiries related to travel on United Airlines or partner STAR Alliance carriers. Queries came from customers and travel agents in UAE. My general responsibilities in the department included verifying and compiling weekly and monthly sales reports of individual staff and section overall. Show less