Marilyn Wright Email & Phone Number

Cleveland, Ohio, United States

Online

Instructs children and adult students in music performance and theory concepts.

Atlanta Metropolitan Area

- Communicates with location managers to identify and resolve staff and customer complaints.- Investigates customer issues and identifies the most effective resolve for customer retention.- Determines office’s administrative needs and assigns duties to team members, to ensure success within practice’s daily workflow.- Facilitates staff training and development meetings to ensure comprehensive department knowledge and superior performance.- Audits customer accounts to identify past due balances and facilitate payment plans and customer contracts. - Briefs executive of scheduled tasks and agenda.- Coordinates with third-party technology partners to ensure timely resolution of computer and technology issues.- Maintaining digital and physical libraries of executive’s professional certifications, licenses, and purchase warranties.- Performs research of statistics and creates visual data such as charts and tables to support Word, Powerpoint and Excel presentations.- Coordinates and maintains meeting and travel schedules, including flight, hotel and car rental arrangements.- Collects and reviews monthly office supply orders to ensure order accuracy and that adequate levels of supplies are maintained.- Verifies insurance benefits to ensure customers carry sufficient coverage for requested services and determines customer financial responsibility prior to visit.- Bills customer claims to insurance and posts payments received and any needed debit/credit adjustments into practice’s management software system.- Investigates claim denials and conducts research in order to reconcile errors and ensure payment recovery.

Cleveland, Ohio, United States

- Created reports to track student attendance and demographic trends.- Managed multi-parent volunteer teams to assist with quarterly student exhibitions.- Scheduled and coordinated promotional recruitment visits to schools.- Addressed student and parent concerns and complaints, exhibiting strong customer service skills.- Generated purchase order orders, in order to purchase student lunches and office supplies.- Created event flyers for program events, notices and policy changes to ensure adequatecommunication between parents, students and company staff.- Collected and analyzed teacher-compiled data, in order to prepare reports for the CEO's monthly board meetings.

Atlanta, Georgia, United States

Boston, Massachusetts, United States