Marilyn Coffman Email & Phone Number

132 North Euclid Ave., Pasadena, CA 91101

132 North Euclid Avenue, Pasadena, CA 91101

Answer phones and forward calls as necessary; greet visitors and direct them to the applicable staff member.

Worked From Home

Documented Underwriting Policies and Procedures

Pasadena, CA

Document desktop procedures for various Line of Businesses, including Post Closing and Central Services and Legacy Asset Servicing - Portfolio Services Group.

Returned to the Home Construction Lending Division to complete outstanding Policies and Procedures.

Collected and analyzed data regarding maintenance of Home Construction Lending Division policy and procedures.Updated and published complete Policy and Procedures Manual.Maintained and updated the Policy and Procedures Manual as necessary (analyzed and drafted policy and procedures; submitted drafts for approval; published final drafts).Published bulletins.

Wrote, revised and updated guidelines for the Lending Guide Manual; distributed via e-mail, regular mail, and online to business units and external Sellers.Wrote, revised and updated various Addenda to Lending Guide; distributed via e-mail and online to internal business units.Wrote, monitored, revised and updated both departmental and Secondary Marketing.

Researched, compiled, formatted, drafted and published policy and procedure manuals in hardcopy for the various departments and divisions, e.g., Single Family Construction, Income Property, Construction Management, etc.

Researched, wrote and published divisional operations bulletins (i.e., processing procedures for underwriting guidelines).Tested new/revised operational procedures on the system to ensure correctness.Updated and revised bulletins as necessary.Handled program underwriting and operational questions from branches and other support areas.

Wrote and published mortgage loan underwriting guidelines on-line for both Government and Conventional loans for distribution to branches and corporate office.Supervised two other Technical Writers, i.e., delegated projects and provided guidance as necessary.Updated and maintained guidelines as necessary.Initiated and maintained "niche" program (for.

Bachelors, English

Diploma