Marilyn Grayson Email & Phone Number

Plano, TX, US

Plano, Texas, United States

Provided swift, thorough, and effective customer service to all internal and external customers and remained focused on creating great customer experience and loyalty. Understood individual redemption travel loyalty program requirements and used in-depth knowledge and training to delight customers with customized travel experiences and help them make the.

Plano, Texas, United States

• Evaluated process claims payments in alignment with established provisions. Analyzed claims, identified required policies, and applied protocols during processing. Directed claims while considering implications of.
• Achieved 95% accuracy within all processed claims.
• Obtained 100% Quality, Recognition, and Dedication Award in 2019.

Plano, Texas, United States

• Liaised with internal stakeholders, including business partners and customer service representatives, to assure efficient operations aligned with regulatory standards. Investigated and resolved intricate client.
• Delivered 50-100 daily screenshots of client data for verification and to enable provision of stock information to shareholders’ designated broker.
• Assure on-time entry of data into software applications with 0% error.

Plano, Texas, United States

• Oversaw claims processing, audit corrections, and reprocessing of claims in case of absent information. Collaborated with colleagues and supervisor to determine status of pay claims based on school policy. Determined.
• Managed processing of between 100-150 claims daily.
• Attained 95% accuracy for all claims processed.

Plano, Texas, United States

• Temporary Position:
• Placed outbound calls; faxed and mailed medical documents to doctor offices and hospitals; conducted and researched missing medical records documents.
• Reviewed and updated patient and doctor information into database system.
• Sorted and filed medical documents; signed for incoming mail for claim managers; updated new medical status information into their tasks box.
• Processed and managed long-term disability claims for patients and doctors; ensured claims were thoroughly reviewed to make sure there is no missing or incomplete information.
• Processed initial letters and follow up letters; attached correct medical forms for each individual patients file; and close claims files that has been completed. Received authority from case manager to expedite the.

Irving, Texas, United States

• Temporary Position:Gathered policyholder data to ascertain accuracy of information on company records, applications, and claims forms. Implemented changes recommended by insurance company representatives and.
• Managed 50-75 new insurance policies and record claims to identify property damage.
• Achieved 95% accuracy on all claims processed.

Irving, Texas, United States

• Temporary Position:
• Receive calls from members on Medicaid and Medicare to enroll in prescription mail order program, verified HIPPA and review all medications being sent to the member.
• Explain to the member medications will be send out and allowed seven to ten business day before receiving.
• Process prescription refills and setup new enrollments for new members.
• Input information in Share point for transferring medicines from one pharmacy to another are refilling medicines through doctor’s office.
• Releasing credit holds and over the limit information in share point to release medicines.

Katy, Texas, United States

• Conferred with students to deliberate income bracket, financial requirements, and opportunities for additional support. Identified appropriate financial aid programs (corporate, federal, private, or state) following.
• Accommodated 25-50 students monthly by offering assistance with application process.
• Attained 95% success rate of obtaining financial aid for students.

Alameda, California, United States

• Temporary Position:
• Prepared, verified, and processed Accounts Receivable invoices to citizens for fire inspection services of commercial and residential properties in a major suburb of San Francisco.
• Received and posted checks to citizens’ accounts to ensure accuracy.
• Updated and adjusted customers’ accounts to ensure accuracy.
• Tabulated, compiled, and delivered checks received daily to the City Finance Department at City Hall for bank deposit.
• Consulted with citizens regarding potential fire hazards, requests and applications for fire inspections, and complaints about removal of debris and cutting of overgrown grass/weeds.

Oakland, California, United States

• Recruited by management to plan startup operations and manage daily operations for the business office of a major insurance company.
• Prepared and forwarded daily sales and revenue reports to corporate office in Cincinnati, Ohio.
• Secured I-9 and W-4 forms from new employees.
• Received, verified, audited, tabulated, and compiled daily receipts and premium payments from customers and Sales Representatives.
• Posted payments to accounts in a timely and accurate manner.
• Investigated, resolved discrepancies, and adjusted accounts.

Associate Of Arts And Sciences (Aas), Human Resources Management/Personnel Administration, General, 3.0

Certificate in Human Resource Management

Certification, Human Resources Management/Personnel Administration, General