Provide expert opinions, analysis, and recommendations to organizations to troubleshoot, provide strategies to prevent problems, and improve performance.• Provide technical, business consulting and product expertise to customers• Obtain an understanding of clients’ core HR systems and functional expertise of the targeted SaaS HRMS functionality• Work as a liaison among stakeholders to understand the structure, polices and operations of an organization and recommend solutions that enable the organization to achieve its goals• Provide input to data mapping from source systems• Participate in the validation of data conversion• Direct internal “people” side of organization, overseeing HR, recruiting, development, and organizational processes.• Manage 4 employees in cross-functional teams to drive organizational alignment.

Bluewater is the consulting partner for learning and talent management that brings deep expertise for the selection, implementation, and operation of learning and talent management systems in order to deliver business results.Helping clients efficiently and effectively build a talent management community using learning, performance, succession, recruiting, and social learning systems in Cornerstone software.• Develop learning strategies, development plans, and operational plans with key client stakeholders.• Synthesize clients’ business needs, strategy, and department capabilities into solutions that address future challenges.• Coach and mentor peers and cross-functional team members to achieve business results• Deliver administrator training virtually and on location.• Act as a trusted advisor for the client on the planning, design, development, implementation, communication, and evaluation of complex talent management programs.• Define client requirements, outline gap analysis, and drive results for the client.• Provide thought leadership and best practice solutions based on customer defined business need.• Develop and maintain critical product expertise that is necessary to help clients efficiently solve business problems using their new learning, talent, performance and succession systems.• Perform system training and transfer knowledge to client-side administrators and project personnel.

Understand impacts of change and cultural sensitivity to change while addressing organizational readiness, people readiness, and transition readiness. Consult and develop plans using FAST methodology (Future Vision, Arm and Prepare, Support, Transition to Normal). Conduct stakeholder interviews and analyze results, using information to execute business impact analysis. Develop a communications strategy, identify training needs, and measure change progress. • Positioned Deltek in the Human Resources solutions sector by preparing and leading workshops and sessions for conference attendees on trending talent management topics.

Served as the Subject Matter Expert and Product Management advisor for Learning, Performance Management, and Career Development and Succession Planning solutions. Analyzed requirements and drove innovation, vision, and direction for these solutions. Advised strategic clients’ executive teams on talent management best practices and implementation. Mentored Implementation Managers, provided coaching and guidance, and shared expertise to deepen the knowledge and skill base of the organization. Served as a consultant for sales team and Implementation Managers and the Project Manager for strategic client implementations. Conducted presentations and webinars for internal and external audiences and created curriculum and delivered New Hire product training and internal training programs. • Publish articles on thought leadership for external clients.• Drove company recognition in the industry as a winning participant in an industry competition for Talent Management software. Championed the development of a #1 rated software by HRlab.com, “Awesome Product of the Year” – Network Product Guides (2014), & “Best New Version of the Year” – Best in Biz Awards (2014).

Created and ensured the continual improvement of product roadmaps for emerging opportunities and challenges while respecting longer term goals based on market and client analysis and internal organizational alignment. Provided leadership, coaching, and oversight over the execution of solutions. Partnered with critical business unit leaders across the global organization ensuring alignment of product development. • Led the design and creation of a new version of a talent management suite, improving functionality, user adoption, and client satisfaction.• Presented at key industry associations, on talent management best practices and industry trends, increasing company exposure and building the knowledge base among human resource professionals.• Served as a trusted advisor, in corporate strategic planning sessions, leveraging expertise to guide product direction including enhancements and features needed by human resource professionals.

Directed product planning and execution throughout the product lifecycle including development of functional specifications. Defined product vision and ensured support of HRsmart’s executive strategy and goals. Partnered with development team to monitor progress against release goals. Conducted competitive analyses and comparative feature matrices. Developed core positioning, differentiation, messaging, and pricing for product. Run beta and pilot programs with early-stage products to gather feedback and fine-tune specifications.• Maximized effectiveness by focusing on ROI and balancing short-term tactical issues with longer-term strategic activities.• Published a Talent Management article in an International HR Magazine, IHRIM.link.• Created functional specifications for complete re-write of one the company’s major talent software products, resulting in the creation and adjustments to thousands of lines of code to meet specifications.

Developed functional product specifications and identified and documented Product Management department processes. Served as the single point of contact for the collection of product requests and issues. Translated client requests and competitive analyses into actionable data for future product releases. Created and implemented Statement of Work (SOW) for product-specific features and functionality. Oversaw completion of documentation for product releases, translation into other languages, and internal end user training. • As a Subject Matter Expert, served as the Product Manager three of HRsmart’s major products, using expertise to guide development teams and provide a talent management perspective.

• Plan and modify product configurations to meet customer needs• Confer with customers and developers to assess system requirements• Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support• Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions• Prepare and deliver technical presentations that explain products or services to customers and prospective customers• Provide technical and non-technical support and services to clients or other staff members regarding the use of software• Prepare and deliver high-level follow-up demonstrations to executives and HR managers after initial presentations by sales reps.• Perform needs requirement analysis for prospects. • Conduct online and onsite demonstrations. • Work closely with Product Managers and Development team on product strategy. • Carry out training for sales representatives and end users. • Monitor competitive landscape, and participate in Sales meetings. • Represent company at trade shows.

• Create new CS department to support new vendor relationship with Monster.com• Develop required policies and processes to support the vendor needs• Recruit and train new staff in proper operational procedures and functions and explain company policies• Observe and evaluate employee’s performance to ensure quality service and compliance with specifications• Apply customer feedback to service improvement efforts• Resolve customer complaints regarding staff performance or services rendered• Act as primary point-of-contact for premier customers; provide consulting to overcome issues and assist with new development• Create and implement Statement of Work (SOW) for client-specific customizations and enhancements • Sell upgrades and additional products and services to existing clients• Create and provide executive-level status reports promoting standardization of data reporting across industries

• Lead multiple projects in multiple phases of implementation simultaneously• Meet directly with clients' business users to define project objectives• Prepare and deliver presentations that explain products to clients• Analyze clients' processes and develop solutions or alternative methods of proceeding• Maintain project plans to plan and coordinate project activities• Advise client on database configuration options based on best practices• Collaborate with client team participants and internal resources to ensure project success• Confer with internal departments to establish requirements for new features• Lead the business requirements gathering process for client customizations• Identify up-sell opportunities• Answer client inquiries regarding software operation to resolve problems• Meet regularly with development to receive task updates on customizations and clarify questions• Support customization testing, including preparation of test scenarios. Oversee client user acceptance testing• Ensure all project deliverables are complete

• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes• Implement corporate policies, procedures, and service standards in conjunction with management• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems• Train and instruct employees in job duties, company policies and arrange for training to be provided• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action