Marilyn Sutton Email & Phone Number

Califon, Nj, Us

Provide consulting services to international clients, technologists and services professionals to design, build and deliver innovative SalesForce.com solutions that drive higher levels of performance.

Manage a team of business analysts that leverage technology to provide business insights to Senior Management and a global Commercial Sales organization.• Produce forecasting models to illustrate trends, threats, and opportunities for usage by Senior Managers in 6 global locations.• Support the ongoing SaaS application development process by performing business analysis, testing, and end user reporting using SalesForce.com.• Directly support the sales force of 60+ sales representatives by providing customer performance tools using Siebel, Oracle, and Microsoft Office.

Managed all facets of the business planning for Managed Data Services; i.e., service offer plan development, in-year business performance versus operational goals, and deviation analysis with remediation options. Managed the operational requirements for spending reductions in capital and expenses, collaborative development of short-term outlooks, annual planning for 5 year forecast, and on-demand tactical business analysis projects.Managed cross-functional teams to define pricing strategies, project design and execution on product offerings for Managed Services.Developed processes for consistent and accurate revenue reporting of the Managed Data Services business in a centralized repository resulting in the reduction of 2 managers.Led the team in identifying and prioritizing the software development requirements for new product features allowing for annual budget reduction of $25M.Evaluated and analyzed the financial impact of new products on both revenue and margin.

Managed cross departmental team for the implementation of the ABS Broadband project. This team of 6 technical managers provided production support to customer care centers, including the resolution of network connectivity issues.Implemented production escalation procedures for network outages in customer care centers, which reduced system recovery time by 75%.Established leadership team of suppliers, customers and partners to resolve connectivity issues and resulted in the on-time delivery of the mechanized system.Created a process to identify root cause of billing errors by analyzing over 2000 Fixed Wireless account and recover approximately $10M in revenue

Managed the contract processing team of 6 assistant staff managers who handled all business IP services. Contributed to the completion of the 1997 Marketing Operations goal of Re-engineering and Simplification of the NCS contract process. Reduced intervals associated with the end-to-end customer experience with the development of a Contract Management Tool which decreased processing time by 50%Integrated and deployed Web based sales tools to the sales community that reduced the number of ordering and provisioning systems by 60%.

Provided system architecture direction for the delivery of an information dissemination strategy for the BCS sales force and supporting marketing organizations. This responsibility included evaluating the capabilities of Internet, LotusNotes, and Microsoft Mail and determining the strategic direction for the development organizations.Implemented architecture for information dissemination which eliminated the duplicity of data input for system users.Provided competitive analysis of sales automation tools which established the corporate direction for the web based sales tools

B.S, Mathematics

Education record

M.S, Computer Science