Accounted for the development, design, project management, construction, assembly, and integration of components of innovative integrated solutions. Served as technical expert provided leadership among interdisciplinary teams of engineers and other technology professionals, ensured the project's technical success, performance on the project schedule, provided the steps, time frames, best practices tips, and consultations to help customers plan change management activities before and during project implementations. Demonstrated effective customer relationship management ability through ten years of customer success. Resourceful troubleshooter in resolving bottlenecks identified and proposed solutions included coordination with other stakeholders to mitigate issues improved customer experiences, anomaly detection, and business outcomes. Maintained customer systems performance, configurations, ensured integration of related technical parameters remained compatible with all connected, functional, and program interfaces optimizing the total system reliability and maintainability throughout the systems lifecycle. Contributed software engineering expertise in developing products throughout the software lifecycle, provided user requirements analysis, facilitated customization of software modules, participated in functional and load testing exercises, and βeta testing processes.

Oversaw all technical aspects of the systems development lifecycle building and preparing new capability systems for on-site installations ensured successful customer on-boarding and knowledge enablement.