Marina Abdullah Email and Phone Number

• Handle all customers’ requirements to reach the customer satisfaction.• Maintaining a positive, empathetic, and professional attitude toward customers at all times.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.• Keeping records of customer interactions, transactions, comments, and complaints.• Communicating and coordinating with colleagues as necessary.• Managing a team of junior customer service… Show more • Handle all customers’ requirements to reach the customer satisfaction.• Maintaining a positive, empathetic, and professional attitude toward customers at all times.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.• Keeping records of customer interactions, transactions, comments, and complaints.• Communicating and coordinating with colleagues as necessary.• Managing a team of junior customer service representatives.• Ensure customer satisfaction and provide professional customer support. Show less

• Developing and implementing quality control audit plans• Training employees on quality standards and procedures.• Ensuring that products comply with industry standards.• Preparing and presenting quality audit reports to senior management.• Keeping abreast of industry standards and regulations.

• Handle trip payments issues for customers and captains that can’t handle by the system.• Make refunds to the customers and captains.• Collect the trip Details from the captains if needed.• Handling other departments escalations regarding the trips.

• Handle all customers’ requirements to reach the customer satisfaction.• Maintaining a positive, empathetic, and professional attitude toward customers at all times.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.

• Handle all customers’ requirements to reach the customer satisfaction.• Maintaining a positive, empathetic, and professional attitude toward customers at all times.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.

• Understanding and promoting company programs.• Obtaining deposits and balance of payment from clients.• Preparing and submitting sales contracts for orders.• Maintaining client records.• Answering client questions about credit terms, products, prices, and availability.