Marina Brina Menezes Email & Phone Number

Stratford, On, Ca

Kitchener, Ontario, Canada

Working at the front desk for greeting clients, assisting and booking clients for language assessment appointments and settlement appointments for the Kitchener-Waterloo-Cambridge-Stratford Region.Directing clients to the appropriate services including immigration settlement, employment, and language assessment. Screening clients and making appropriate referrals to different programs, workers, or assessors.Answering and transferring incoming calls, returning voice messages, and taking messages for coworkers.Responding to intake emails and distributing them to appropriate workers promptly.Checking client eligibilities and providing English, Spanish, and Portuguese language services, using translation apps/services to communicate with clients.Entering and maintaining clients' information in the booking system(HARTs), OCASI client management system(OCMS), and obtaining information from immigration-related government websites (iCare).

Kitchener, Ontario, Canada

Christmas Toy Warehouse position ( helping to unload toys, organize toys, and to stock/set up our toy shopping rooms)and Christmas Toy Distribution ( as a Shopping Volunteer, taking the clients around the different shopping rooms to pick out toys for their children).

Toronto, Canada Area

• Delivering an exceptional professional and friendly service to all business center customers, visitors, and prospective clients. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns as soon as possible following the customer service company's Golden rules. • Managing switchboards; handling daily calls and emails of internal /external clients promptly to avoid on-hold wait times, and managing meeting room booking system. • Coordinate and plan office services, such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, and maintenance. • Data management inputting and verifying confidential information.• Weekly order of supplies and management inventory • Receive bookings/reservation requests from clients • Assist and manage monthly client center events, organizing the menu, ordering food, and decorating.

Toronto, Canada

• Followed health, safety, and sanitation guidelines while preparing and serving food.• Monitored food quality and presentation to maintain high standards.• Producing catering orders and delivering on time.• Provide service that is fast, timely, and accurate by communicating, organizing tasks, and teamwork.• Suggestive sales and keep customers informed and aware of products and promotions.• Act as a role model/leadership support with customers and staff and provide on-the-job training for ten new associates.• Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Belo Horizonte Area, Brazil

• Responsible for products Purchasing and analysing inventory movement.• Human resources management, training and hiring process.• Provide an excellent customer service.• Nutritionist responsible for restaurant quality control, following proper food handling sanitation procedures.• Menu development and event organization.

Belo Horizonte, Minas Gerais, Brazil

● Resolved or escalated problem tickets to resolve user issues.● Provided client support on system operation and troubleshooting.● Data Management - Dealing with extremely confidential information. ● Performed system analysis, documentation, testing, implementation, and user support for platform transitions.● Monitored and reported trainee progress, introducing new learning tools to address individual needs. ● Supported internal Procedures & Process audits with expert assistance and coordination.● Managed a training team of more than 50 team members and scheduled and taught in-class courses to increase learning opportunities for diverse customers.

Belo Horizonte Area, Brazil

Nutritionist and Food Service ManagerHuman resources management, customer service, quality control and food safety, analyzing inventory movement and purchasing and event organization.

Conducting training in relation to food service management software and accompanying the implementation of it with nutritionist managers.

New Hampshire - Usa

Internship in Food & Beverage Service at Food Court on Sky area and the resort 5 Diamonds restaurantProduction line and Supervisor ate Garde Manger area: preparing ingredients and assembling fine entrées, salads, cold plates for the Main restaurant and special events and cold sandwiches for room service.

Purchasing, people management, customer service, quality control, Menu development, analyzing inventory movement and event organization.

Conduct collections researches.

Post-Graduation Diploma In Strategic Personnel Management, Human Resources Management And Services, Highlight Academic - Best Grade

Activities and Societies: Final Monograph on Leadership The course aims to provide updated knowledge about the concepts and practices.

Nutrition, Foods, Nutrition, And Wellness Studies, General

Activities and Societies: Many Interships and participation of many courses and Conferences.