Marina Chirca Email & Phone Number

Bucharest, Romania

Bucharest, Romania

1) Financial industry project (global leading Consultancy, transaction and tax corporation) where I lead 2 teams (Development and DevOps) totaling 27+ people in SAFe. - Miro, PI Plannings (300+ people involved and 25 hybrid teams).- Scrum of Scrums and Dependency management cross collaboration with 3 Release Train Engineers, Platform Architects, Product teams.- Flawless communication with all PO's, well-prepared demos, no risk of delivery delays, always managing expectations, dependencies and facilitating transparent communication.- Dev team included key roles (Architect, Tech Lead, BA, QA Lead), mostly developed BE features for complex Authentication Services but also FE work; DevOps team which I setup consisted of 5 SW Engineers supporting more than 100 people across 7 teams.- Extensive efforts in low performance management and conflict management resolved with RACI matrix to clear up Roles & Responsibilities. - Regular project reporting.2) Global sustainability industry and carbon footprint reduction project with one of USA's leading energy and gas supplier. Lead an initial team of 6 and increased to 13 in less than a year. - Developed and grew a strong trust-based and transparent relationship with customer.- Heavily involved in staffing stage, new project and team setup, define Ways of Work, Jira flows, Workflows, define Definitions of Ready/Done.- Scrum ceremonies with unique approaches to maintain the team involved, continuous Backlog refinement, prioritization.- Annual performance management and Goal setting.- Project reporting3) Digital events project with one of the largest global events organiser via over 400 events in 22 countries across 43 industry sectors- Program Management- Risk Management, including Root Cause Analysis, contingency plans and mitigation strategies.- Stakeholder Management across the program (Performance initiatives, Dependency Management, Digital metrics, Roadmap Management).- Under-performing team management.

Bucharest, Romania

Responsible for a team of 10 Account Operations Managers and other Project Managers in a mixed Waterfall and Scrum framework;• Ensuring successful migration from various internal systems and tools to new ones;• Daily Stand-ups, 1:1’s, making sure team is clear on goals, delivers and keeps motivated, exchange feedback, hit milestones and provide timely under-performance and performance feedback;• Managing Customer Awareness on system change by ensuring SLA and T&C's are followed;• In constant collaboration with Global HP teams for Change Management and Deployments;• Very strict, last minute deadlines, ability to prioritize and delegate;• Risk Management to identify potential issues well in advance, setup risk mitigation and contingency plans;• Met every agreed deadlines established by Global Deployment;Successfully completed all migration with no Customer impact.

Bucharest, Romania

Project lead role in Sales Tourism, developing new markets in B2B Romania, Serbia and Bulgaria.• Accountability for overall Revenue, Quality Customer Relationship, Contract Management, conflict resolution, internal dependencies and coordinating other departments into offering final product and service for tour series, group series and ad-hoc groups.• Maintained, encouraged and facilitated constant communication with relevant departments involved in proposals, confirmations and business operations to hit targets and deadlines;• Successfully managed extreme pressure situations (had tourists in Venice for the Feb carnival when Covid19 outbreak and quarantine);• Managed unrealistic client expectations.

Cluj County, Romania

Complete ownership for overall quality in delivering multiple projects, leading teams of 5-6 people.• Ensured successful and timely delivery of projects assigned to my team;• Made sure site configuration best practice was followed;• Owned project communication, pro-actively informed internal stakeholders about status of work;• Updated JIRA in line with the project timescales; • Updated the BDS (config specs) and obtained Sign-Off from client;• Performed testing of site configuration as additional QA gateway;• Actively lead the UAT phase to ensure successful completion and lead UAT Customer calls;• Reviewed final checklists, peer review, QA review and supervise go live of each website;• Took necessary measures to ensure no configuration incidents happened after Go Live.• Explain, apply and reinforce the Solutions Delivery QA flow within the project team;• Established firm relationship internally with Client Management, QAG, Admin Tech, Helpdesk, Full Admin.

Cluj County, Romania

Co-owner of one of Cluj-Napoca’s most appreciated barbershops.• Maintained communication, authorisations and other legal matters with Public Institutions.• Responsible for Marketing, PR, Accounts, Logistics, Recruitment, Suppliers, Contracts, Business Development and any other necessary tasks required during the years (apart from actual barbering);• Converted into a profitable business in a matter of months;• Oversaw a re-brand in 2018-2019, moved location, expanded the team and the business with more commercial opportunities (online shop, eMAG integration etc.)

Cluj-Napoca

Reported into Head of Contracting in London.• Negotiated and signed hotel and service contracts for groups/tour series in Spain, Portugal, Germany, Scandinavia, Austria and Czech Republic;• Undertook several contracting business trips a year to areas of responsibility and attended various tourism fairs to facilitate closing new deals and maintain existing ones (WTM London, FITUR Madrid, ibtm Barcelona, ITB Berlin);• Negotiated at most advantageous rates and conditions important and high value business, especially for Platinum accounts;• Recruited, trained, mentored Product Executives, Internal inductions and presentations while coordinating several teams into final customer proposals;• Daily team meetings, bi-weekly brainstorming sessions with Head of Contracting, Head of Sales;• Undertook and initiated extra projects to improve procedures, create new reports and improve interdepartmental communication.

Cluj-Napoca

Reservations and similar Front Desk related responsibilities;Up sell extra services, solve complaints with minimum inconvenience for guests;Conflict escalation to the Hotel Manager.

Cluj-Napoca

Reservations, particularly groups & MICE, solve guests complaints;Delegate tasks, ensure functionality and cleanliness on all hotel areas; HR tasks and monthly employee planning, address issues, under-performance during 1:1s; Internal projects (Secret Santa, Christmas party, Employee of the Year);Analyze guest evaluation forms, monthly feedback reports & implement improvements; Replace Marketing and Sales personnel upon need, especially for MICE and groups business.

Cluj-Napoca

Retail Banking (on-site support, sales, account management, loans), manage and expand B2C and part of B2B portfolio, organise daily office agenda, other Assistant manager tasks.

Bachelor’S Degree, Public Relations, Advertising, And Applied Communication

Activities and Societies: Media Conference Planning Management Planning Event Planning Verbal and non-verbal communication Public.

Scrum Fundaments Course, Project Management