Marina Ivanova Email & Phone Number

Delray Beach, Florida, United States

Greater Philadelphia Area

Ensured exceptional customer experiences by being courteous, knowledgeable about food and drink menus and always anticipating any needs.

Marlton, New Jersey

Supervised and managed up to 20 employees on day and night shifts. Held shift meetings with general manager and employees daily to improve customer experience. Created and introduced new scheduling techniques to alleviate miscommunication and increase shift control. Sole manager of off-site catering events that occurred twice weekly for 6 months.

Moscow, Russian Federation

Management position which required delegating responsibilities to 30(+/-) employees during lunch or dinner shifts, and ensuring proper follow-up during and after. Assisted in planning large events and BEO's that occurred on premise. Translated menu items for guests whose native language was not Russian and assisted in service and proper communication.

Providence, Rhode Island

Greeted members personally and professionally while also trying to build a meaningful experience while exclusive events or dinners took place. Took reservations and special event orders for large parties.

Extensive knowledge of Ben&Jerry's brand, their ice creams, and being able to withstand heavy volume of customers during peak hours. Also trained employees and/or supervised them in closing shifts four to five days a week. Experienced in Micros POS system: its operating procedures and handling discounts properly. Closed till at the end of the night while.

Warwick, Rhode Island

Coordinated up to 20 different parties on any given day or leading the kitchen and staff into prepping and cooking for over 500 people. Also assisted in staff training while also being a part-time party host.

Deerfield Beach, Florida

Answered inquiries professionally and courteously while booking tables or other special events. Held an organized wait list for busy nights. Assigned tables for servers daily alongside manager and ensured proper follow-up. Assisted in inventory at the bar and in the wine cellar so that accuracy was fulfilled.