-Take ownership of my Book of Business, keep quarterly churn under 5%, increase NPS from under 20 to over 80 in 7 months, and establish Industrious as a high-value service tostakeholders-Increased utilization over 10% in 8 months while predicting utilization & churn trends-Manage 200+ accounts while conducting periodic member health-checks; cross-functionally collaborate with internal teams to remediate and ensure successful renewals-Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product-Plan and execute creative networking and community-building events for 50+ people that foster meaningful, memorable professional relationships and experiences-Tour prospective members after a thorough discovery of their needs, showcasing how Industrious can offer them the coworking industry's best hospitality & customer service!-Account management and analysis utilizing Salesforce, Tableau, and Optics, including (but not limited to) billing, renewals, up/downgrades, invoicing, budgeting, retention, etc.-Manage all food & beverage/office supplies inventory, CoGS, and budgeting-Deliver high end hospitality through beautiful food display, forming genuine connections with members, and actively incorporating feedback into the space in a meaningful way-Implement effective communication strategies that enhance member engagement, such as writing weekly newsletters, designing surveys, and fostering healthy relationships toelicit regular feedback

-Build strong rapport with members through genuine communication and problem solve any member issues that may arise-Onboard new clients by hosting orientation tours, setting up their credentials in company systems, and arranging their offices-Ensure seamless day-to-day operations such as maintaining clean, organized common areas and supply closets, distributing mail, and documenting/escalating maintenance and facilities requests through utilizing excellent time management skills-Spearhead food and office supply inventory tracking and ordering on a weekly basis-Set up elaborate food & beverage displays/charcuterie boards with a creative and aesthetic eye-Train new member experience associates on Industrious standards, build their confidence to facilitate a supportive environment, and keep new hires motivated with strong leadership skills

-Act as a brand ambassador for different health food products at Whole Foods chains across the Chicagoland area, providing product samples to shoppers-Engage with and educate shoppers on brands, their products, and their missions to boost sales exponentially-Build relationships and rapport with store management and customers through excellent communication while showcasing passion for each brand

Youtuber with over 33,000 subscribers, Tiktoker with over 7,000 followers• Create, edit, and speak in original, unique, entertaining, and informative videos that ignite passion • Actively engage with audience not only on Youtube, but on Instagram as well; including maintaining a consistent posting schedule, responding to comments, and producing content that viewers ask for• Promote brands and other influencers that offer products, services, or content that align with my content and beliefs

-Lead vocalist in the Gaylord National's mainstage holiday show: "Cirque: Spirit of Christmas"-Rehearse and perform multiple shows a day, providing high quality entertainment for hotel guests and tourists-Interact with hotel guests, giving them memorable moments during their stay and a positive opinion on Marriott hotels

-Established a warm welcoming environment in person and on the phone as the first step in the joining process for new members, and warmly greeted returning members-Acted as a liaison between members and departments such as Membership, Personal Training, and Group Fitness utilizing strong communication skills-Proactively enforced club guidelines in a polite and approachable manner-Utilized POS System to help members purchase retail items-Actively problem solved while forming genuine connections with members, as to create the exemplary environment of a 'home away from home' at the gym

-Answer heavy volume inbound customer calls while exemplifying expert knowledge on services and expressing high levels of empathy to build rapport and sell packages -Conduct a high volume of outbound calls to former clients to re-engage them, assess their needs, and convince them to repurchase services-Persistently strengthen client relations by routinely checking in on managed accounts -Actively listen to customer's needs, requests, and questions, and confidently and enthusiastically provide them with expert customer service solutions-Take initiative by actively searching through the client accounts database to provide continual maintenance and renewal outreach

-Engaged audiences and potential clients, including analyzing and implementing social media trends to benefit business goals and achieve constant growth-Planned out and maintained a consistent and rigorous posting schedule to uphold a strong, relatable, and inspirational online presence with over 140,000+ followers-Utilized strong interpersonal skills by helping customers of all personalities navigate the service offerings-Exhibited complete knowledge of all of client's service offerings/packages to promote consumer satisfaction and therefore uphold client's reputation-Showed independent motivation and accountability by creating own schedule and remaining consistent with it-Consistently worked on multiple projects at once while always ensuring high quality finished products

-Fostered genuine and uplifting relationships with the students to nurture a positive rehearsal setting-Exemplified strong leadership qualities while encouraging healthy boundaries in a learning environment-Organized, prepared for, and planned multiple weekly coaching sessions with the students while under strict time constraints-Communicated with the students efficiently to promote continuous improvement and growth throughout the season-Maintained a positive attitude throughout the season and provided encouragement when students felt the pressure and stress of competition

-Upheld daily positive attitude and high energy levels in a fast-paced, high stress environment with large crowds-Reliably prioritized and multi-tasked customer requests that ensured the satisfaction of the guests as well as maintained the efficiency of the operation-Exemplified strong interpersonal and communication skills to establish meaningful relationships with both guests and colleagues-Efficiently facilitated stocking, opening, closing procedures to ensure organized and constructive interactions throughout the day-Utilized conflict resolution skills to ensure every guest received a high quality experience-Planned, assigned, and monitored daily tasks of both myself and my colleagues to guarantee a daily efficient operation-Collaborated with colleagues to ensure company's character integrity was consistently being upheld through customer interactions-Showed initiative through frequent communication with managers regarding new ways to improve efficiency and safety

-Entertain and educate children about wildlife and environmentality through song, dance, and improvisation -Engage, take photos, and interact with guests in a "meet and greet" format, ensuring genuine and quality connections are made with everyone while upholding character integrity -Bring holiday magic to life through the power of storytelling

Princess face character for children's birthday parties and public events. • Entertained, sang, danced for, and read to children as their favorite Disney Princess• Attended volunteer events, such as Make A Wish Foundation • Organized, planned, and directed fun activities with different sized groups of children

Social media and classroom intern. •Worked with/supervised children ages 6-17 in acting workshops, providing them with guidance, instruction, and care •Collaborated with top New York and L.A. Casting Directors and actors to provide an enriching, educational, and artistic environment for each session •Responsible for their social media presence, including posting on their Facebook and Youtube pages and filming/editing promotional videos