- Efficiently guided customers through critical stages of their residential solar projects. Coordinated welcome calls, secured design approvals, provided updates regarding their permission to operate, and disseminated essential information pertaining to their solar installation.- Created technically written materials as necessary to enhance both my own and my team’s processes, thereby supporting our overall productivity.

- Expertly facilitated intake and coordinated site surveys for over 5,000 residential solar installation projects. - Thrived in a fast-paced project management environment, providing essential support to project coordinators and managers in guiding homeowners through their solar projects, from initial intake to system activation.- Created Salesforce Reports and Dashboards to streamline project allocation among installation partners and monitored the fair distribution of projects across all US regions.- Took on the role of Care Champion for LingapLink, an Employee Resource Group at SunPower Philippines. Collaborated with a dedicated team of volunteers to spearhead events and provide crucial support for HR-led projects, including community outreach programs and company-wide self-care activities.

- Managed 30-60 calls daily, providing exceptional support to customers in understanding their healthcare insurance benefits and ensuring efficient processing of claims.- Was honored with the 'Top 1 Agent for 100% OSAT and QA' award for consistently promoting a superior experience by effectively addressing customer concerns, demonstrating empathy, and swiftly resolving problems.- Provided support to my team lead by handling various ad hoc responsibilities, including overseeing overtime requests from 15+ colleagues weekly and participating in call monitoring and analysis to ensure call quality.

- Supported and encouraged editorial board to provide independent and objective advice, opinions and perspectives to enhance publication. Established editorial direction and publication policies and procedures and monitored and maintained functional consistency.

- Reviewed and edited final copy for accuracy and to correct grammar errors. Supported client projects from planning to on-time completion of quality deliverables.

- Slivers Magazine & Builders Directory Philippines- Located prospective accounts through uncharted means, advertising in competitive media and launching targeted advertising campaigns.- Managed confidential and sensitive information according to company security and privacy policies

- Assisted project teams with research, data collection, and administrative tasks. Gained experience, exposure, and knowledge of career-specific procedures and systems. Developed strong organizational and time management skills by completing multiple tasks simultaneously.