Provided analyses and research on market, designed reports and presentations on key performance indicators to help prepare SVP for Executive Committee. Communicated project updates internally and globally. Developed and implemented Novotel quality and sustainable development policies, standards and practices. Quality• Compiled brand standards from various departments and translated specifications into a compliance checklist updated annually, ensuring annual audits (± 400 properties Worldwide) met the brand’s quality standards and compliance objectives. • Developed and rolled-out the Brand’s guest commitment program, leveraging a new tool to improve guests’ satisfaction, loyalty and then, brand equity.• Developed and deployed quality evaluation tool measuring impact of guests’ claims on gross operating product, improving standards operating procedures and guest satisfaction.Network hosting-Internal communications• Set up and maintained communications tools (internal newsletter, articles for the online magazine, monthly regional conference calls), keeping up to date the worldwide teams on the projects.Sustainable development• Implemented ISO 14001 sustainable certification, providing marketing and operational teams with training kits, marketing and communications tools. Development• Developed marketing and sales toolkits to provide development teams with the accurate materials, attracting and selling the brands to investors.

Assisted the Global Chief of Marketing and Communications of ACCOR and his Project Director in both strategic and operational marketing projects. Led several projects from specifications to implementation. Served as liaison to the Brands Teams as well as Support Department Teams (Development, Market Research, Medias and Advertising Teams).• Introduced new methodology and marketing tools within de Marketing department, strengthening the brands and ensuring the Group’s portfolio consistency.• Defined design, dealt with suppliers and Implemented the “Le Club Accorhotels” (Accor loyalty program) priority desks in more than 1,500 properties worldwide, giving Le Club Accorhotels’ members additional exclusive benefits.

Oversaw both Marketing and Sales responsibilities, integrated within the Export Zone department (all countries where the Guerlain products are sold but where the Brand does not have its own boutiques).• Reviewed countries’ business plans and challenged local agents with their sales objectives, boosting sales in the countries of the Export Zone • Controlled and followed-up on the local agents’ budgets and sales, making sure objectives are reached.• Prepared and provided agents with sales and marketing tools, supporting them in their local marketing and communications actions.

Responsible for the organization of the patronage event “La Fête de la Couleur”, celebrating Children’s Rights, in partnership with UNICEF.• Found and rallied partners and sponsors, bringing resources to the event.• Managed the event communications (PR, print, photo-shoots, social medias, etc.), raising awareness around the cause and the event.