• Enabled sales team of 6 to engage and close new customers at craft markets• Led customer-facing interactions, handling 200+ engagements per day• Identified customer pain points and guided them to relevant products• Drove increase in revenue from events by 50%, subscription conversion by 10% • Generated sales reports and growth proposals, regularly exceeding quotas by 40%• Oversaw marketing, budget, staffing, logistics, CX for field events

• Employee #3 at a high-growth start-up. Built complex systems to scale from $250k in revenue to $10m+ in 3yrs• Played key role in revenue growth by ensuring fulfillment, shipping and warehouse department consistently met larger company KPIs and exceeded customer expectations• Reported directly to COO while communicating across customer service, marketing, and logistics teams • Designed, implemented, and evolved SOPs, documentation, and team structure to keep pace with new product launches and exponential company growth• Coordinated with outside vendors to deliver critical services and materials• Sole mentor, leader, and support system for a team of 10 diverse employees, incl. all training, professional development, HR management, & moderating culture & ethics to maintain cohesion and high morale across teams• Managed up to 20,000 shipments per month; successfully maintained fulfillment window with 98% accuracy• Negotiated new carrier contracts (USPS, DHL) resulting in 12% cost reduction ($160k+ annual savings)• Forecasted volume and managed inventory based off changing business trends

• Achieved a 15% increase in crowd participation by evolving operational efficiency• Led community outreach, brand education, and retail sales at community events, up to 2k guests per day• As MC, communicated company values of fair trade, human rights, and regenerative agriculture• Coordinated across teams with marketing, operations, and external event producers to achieve continual improvement• Manufactured custom plumbing and heating systems for mobile shower units• Fabricated custom multi-media commercial art pieces • Led installation and operation of pro sound system and stage lighting

10 years of experience operating indoor rock climbing facilities.Ironworks - Berkeley, CARocknasium - Davis, CAMovement - Portland, ORSeattle Bouldering Project - Seattle, WA• Purchasing, sales, and staff training of climbing equipment for the retail shop• Helped clients of all ages and experience levels to participate fully in the sport and culture of rock climbing• Independently supervised operations while upholding fun work environment• Addressed client issues including processing membership and equipment instruction