Marcelo Marin Email & Phone Number

Barcelona

Program Manager - Asia at Absolute InternshipAs a Program Manager for Asia at Absolute Internship, I oversee logistics and operations for our internship programs across various Asian cities. My role involves program planning, vendor management, budget oversight, HR coordination, and data analysis to ensure a seamless and enriching experience for our interns.Key Responsibilities:- Program Management: - Research, plan, and organize on-site activities, accommodations, cultural events, and transportation. - Maintain vendor relationships, negotiate contracts, and manage budgets. - Ensure pre-departure documents and materials are accurate. - Handle emergencies and incidents during programs. - Budget Management: - Prepare and manage the annual budget for programs. - Execute activities within the budget and manage a communal refund budget quarterly. - HR Coordination: - Plan and deliver training for Program Coordinators (PCs). - Support recruitment and management of PCs. - Plan and execute team bonding activities quarterly. - Data Analysis and Reporting: - Gather, analyze, and create reports for stakeholders. - Improve and maintain program materials and resources. - Identify opportunities to enhance customer experience and satisfaction.Connect with me to learn more about our transformative internship programs and my role in creating unforgettable experiences for our interns.

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Provided outstanding education focused on guest experience in the areas of product, culture, and community.• Handled guest inquiries through multi-channel communication (telephone, email, live chat etc.) to ensure great guestexperience in a professional manner treating all with empathy and respect.• Processed product sales and returns for guests world-wide, which required strong knowledge of GEC processes for orderentry, charging & shipping for all orders from start to finish, working with parallel systems and applications.• Communicated regularly with store support center departments and external partners.• Managed and resolved guest compliments and complaints related to the ecommerce store.

Vancouver, British Columbia, Canada

• Responsible for the opening and closing front of the house operations.• Worked with 8 team members in order to provide excellent customer service with a positive approach to complaintresolutions.• Assisted the general manager with any necessary inspections that the establishment required to foster and maintain apositive, healthy and safe work environment for employees and customers.• Helped the operating staff with employees’ inquiries and feedback during work shifts, as well as hiring, training, conflictresolution and termination of staff.• Accountable for bank deposits and cash handling and balancing.

León, Nicaragua

Nicaragua

• Remodelled the interior design, décor, and seating capacity of the restaurant, resulting in a 40-seat increase and 30%growth in revenue.• Held workshops to create a consistent standardized quality of service.• Focused on employee experience and motivation, resulting in a turnover decrease.• Improved the kitchen and bar areas with new equipment and a simplified restaurant menu, with the objective to providehigher quality options to customers.• Implemented a new POS system that facilitated improved control over sales, inventory reports and loss prevention.• Trademarked the brand of the restaurant “El Sesteo” to maintain and protect the brands identity.

Bachelor Of Commerce (B.Com.), International Business

Business (P.W. Sims)

Certificate Of Proficiency In English - Language And Culture