• Initiated presale and ensured continued success a newly open club in a fast growing franchise.• Supervised daily operations of membership growth and sales assessments.• Managed member complaints and suggestions as they pertain to any area of the business.• Recruit, interview, hire, train, and evaluate 14+ employees.• Executed a weekly payroll for all employees.• Establishing sales techniques to increase monthly EFT growth and member retentions. • Responsible for managing all aspects of 7000+ client membership base which generated $107,000 in monthly EFT revenue.• Maintaining an adequate inventory while working with a changing budget.• Trained new managers to meet and exceed company standard.

• Demonstrated excellent customer service skills, strong sales presence, and lead a demotivated group of employees to make the club the highest earning club in our franchise.• Improved methods to supervise 14+ employees, greatly increasing their performance and satisfaction ratings.• Developed action plans and utilized resources to find new ways of achieving goals.• Facilitated, educated, and coordinated with staff and executive team to address issues and success through huddles, team meeting, tutoring, coaching, and team building activities.• Assisted in developing programs to help employees get motivated and promoted.• Increased monthly EFT revenue from $75,000 to $119,000 during my tenure of the said club, until I was given the responsibility to open the new club due to exceptional leadership and outstanding work ethic.• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions. • Authorize expenditures and refunds. Make daily bank deposits.• Prepare all HR related forms and send to Corporate Payroll Team.• Track statistics and reports (weekly, monthly, annually).

Greet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Facilitate needed updates to member’s accounts.Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.Assist in maintaining the neatness and cleanliness of the club.Train New Employees