Mario Browne Email & Phone Number

Durham, NC, US

Miami, FL, US

Cary, NC, US

• Successfully achieved and exceeded organizational metrics and KPIs by selling one property per month during the first year as a full time agent.
• Delivered excellent service and value to clients by ensuring 100% of buyer and seller clients under contract experienced a seamless closing experience.
• Maximized value delivered for clients by employing strong interpersonal skills to negotiate 90% of sales prices to below market value.
• Facilitated the continuous delivery of value to the business and clients by reinforcing Agile values and principles such as people over processes.
• Leveraged analytical skills and software applications to conduct market research, trends, and identify opportunities for business growth.
• Continuously sought to build meaningful and beneficial business relationships with clients and colleagues to ensure optimal business outcomes.

Cambridge, MA, US

• Reinforced a positive, collaborative environment geared towards supporting patients and caregivers through new patient onboarding.
• Worked to identify and correct bottlenecks and impediments to overall processes and workflows in efforts to incrementally deliver valuable products and services to clients.
• Focused on delivering value to the stakeholders and end users by presenting solution-oriented approaches and a problem-solving attitude.
• Acted as a liaison for internal stakeholders and business leaders such as Health Care Providers and Sites of Care to promote the collaborative resolution of patient logistical barriers to treatment.
• Frequently used knowledge of Salesforce platform to document and report Adverse Events and other issues.
• Sought to break down barriers between the field team members and patients to progress towards effective resolutions.

Washington, DC, US

• Coordinated Economic Injury Disaster Loans (EIDL) and Paycheck Protection Program Loans (PPP) for 50 U.S. Small Businesses per week.
• Championed more Agile approaches to working within a team setting to provide exceptional customer service while simultaneously working to improve processes incrementally and consistently deliver value.
• Employed a servant leader approach to providing assistance and clarity through government supported programs for the recovery of small businesses that suffered financial hardship due to the economic impact of COVID-19.
• Consistently coached and trained colleagues and coworkers on organizational best practices as needed.

Naples, Florida, US

• Performed a state-wide low income housing market study that was used to determine the allocation of low-income housing development funding across 54 countries.
• Accurately documented and organized work files required for 10 commercial appraisals per week.
• Effectively prioritized business challenges while mitigating risk based on priorities to drive successful outcomes for clients and customers.
• Regularly used market specific software and applications such as Datappraise Web and Microsoft Office according to interoffice data management procedures.
• Researched and collected tax assessment information, flood hazard information, zoning information, neighborhood boundaries, as well as location and regional maps for all subject properties.

Pittsburgh, PA, US

• Effectively streamlined communication between end users, stakeholders, and the business by handling an average of 30 incoming calls and 25 incoming emails per day from customers and broker partners.
• Acted as a liaison and point of contact for some of the largest and prominent clients including 12 Direct Energy Business high volume broker relationships regarding post sale issues and inquiries.
• Collaborated with cross-functional Agile teams on high priority service delivery projects and complex customer issues.
• Led training and development for the Client Services Analyst Team, on Direct Energy’s customer portal, My Account and Salesforce.com platforms.

Parker, US

-Planned and organized product sampling events by collaborating with retail store managers.-Communicated product nutritional benefits and value to educate and entice potential customers.-Increased in store sales by 20 units per pet food demonstration.-Helped to build stronger relationships in stores by serving as a liaison between customers and store.

Pittsburgh, PA, US

-Analyzed student eligibility for financial assistance, referencing student financial aid requirements.-Developed, negotiated, and finalized student financial plans consistent with financial planning policies and procedures.-Reviewed student financial aid files for completeness and compliance with federal and state regulations.-Interacted with 60 students.