• Successfully achieved and exceeded organizational metrics and KPIs by selling one property per month during the first year as a full time agent.• Delivered excellent service and value to clients by ensuring 100% of buyer and seller clients under contract experienced a seamless closing experience.• Maximized value delivered for clients by employing strong interpersonal skills to negotiate 90% of sales prices to below market value.• Facilitated the continuous delivery of value to the business and clients by reinforcing Agile values and principles such as people over processes.• Leveraged analytical skills and software applications to conduct market research, trends, and identify opportunities for business growth.• Continuously sought to build meaningful and beneficial business relationships with clients and colleagues to ensure optimal business outcomes.

• Reinforced a positive, collaborative environment geared towards supporting patients and caregivers through new patient onboarding.• Worked to identify and correct bottlenecks and impediments to overall processes and workflows in efforts to incrementally deliver valuable products and services to clients.• Focused on delivering value to the stakeholders and end users by presenting solution-oriented approaches and a problem-solving attitude.• Acted as a liaison for internal stakeholders and business leaders such as Health Care Providers and Sites of Care to promote the collaborative resolution of patient logistical barriers to treatment.• Frequently used knowledge of Salesforce platform to document and report Adverse Events and other issues.• Sought to break down barriers between the field team members and patients to progress towards effective resolutions.

• Coordinated Economic Injury Disaster Loans (EIDL) and Paycheck Protection Program Loans (PPP) for 50 U.S. Small Businesses per week.• Championed more Agile approaches to working within a team setting to provide exceptional customer service while simultaneously working to improve processes incrementally and consistently deliver value.• Employed a servant leader approach to providing assistance and clarity through government supported programs for the recovery of small businesses that suffered financial hardship due to the economic impact of COVID-19.• Consistently coached and trained colleagues and coworkers on organizational best practices as needed.

• Performed a state-wide low income housing market study that was used to determine the allocation of low-income housing development funding across 54 countries.• Accurately documented and organized work files required for 10 commercial appraisals per week.• Effectively prioritized business challenges while mitigating risk based on priorities to drive successful outcomes for clients and customers.• Regularly used market specific software and applications such as Datappraise Web and Microsoft Office according to interoffice data management procedures.• Researched and collected tax assessment information, flood hazard information, zoning information, neighborhood boundaries, as well as location and regional maps for all subject properties.

• Effectively streamlined communication between end users, stakeholders, and the business by handling an average of 30 incoming calls and 25 incoming emails per day from customers and broker partners.• Acted as a liaison and point of contact for some of the largest and prominent clients including 12 Direct Energy Business high volume broker relationships regarding post sale issues and inquiries.• Collaborated with cross-functional Agile teams on high priority service delivery projects and complex customer issues.• Led training and development for the Client Services Analyst Team, on Direct Energy’s customer portal, My Account and Salesforce.com platforms.

-Planned and organized product sampling events by collaborating with retail store managers.-Communicated product nutritional benefits and value to educate and entice potential customers.-Increased in store sales by 20 units per pet food demonstration.-Helped to build stronger relationships in stores by serving as a liaison between customers and store associates.-Promoted sales and brand awareness by delivering customer service through product education.-Ensured that products were in distribution, fully stocked, front facing, maintained and well represented in retail stores.-Executed in store merchandising resets for the product manufacturer.

-Analyzed student eligibility for financial assistance, referencing student financial aid requirements.-Developed, negotiated, and finalized student financial plans consistent with financial planning policies and procedures.-Reviewed student financial aid files for completeness and compliance with federal and state regulations.-Interacted with 60 students and parents per day to explain financial aid procedures and maintain funding for students.-Worked closely with new, continuing and re-entry students throughout the account life-cycle to ensure financial plans continued to meet student needs.-Reported accounts receivable on new and continuing business to the Student Finance Director.