Mario C. Email & Phone Number

Customer Focused, Customer Service Oriented, Results Driven ProfessionalStrong Leadership Skills, Merchandising, Attention to Detail, Extensive Customer Service Knowledge with Strong Client Relationship Building. Good Communication Skills, Networking, Resourceful. Possess a Strong Sense of Urgency, Self Motivated, Enthusiastic, and Eager to Learn with Desire for Growth and Advancement. Exceptional Training Abilities and "A-Team" Building. Experienced and Knowledgeable Asset Protection Skills. Bilingual/Fluent English and Spanish.25 Years Experience working in a High Volume Customer Service Environment.* Twenty Five Years Retail Experience; both on the Sales Floor and Stockroom* Strong Multi-Tasking Abilities, works well under pressure with a Sense of Urgency without losing Attention to Detail* Personable and Flexible; Works Extremely Well with co-workers by Consistently Maintaining a Positive Attitude*Skilled at Building Strong Customer/Client Relationships that Deliver Quality and Complete Satisfaction* Recipient of Numerous Customer Service Awards and Customer Recognition SurveysFacilitate New Employee Training and Mentor Sales Associates to Ensure Awareness and Understanding of Products and Services. Review Work Performance and help employees Achieve Success through a collaborative work environment, Communicate Daily about Driving Sales and Customer Service. Partner with Vendors and Representatives to make Positive Relationships and Drive Sales. Working with various Contractors and travel to various job sites, Monitor Product Inventory, conduct order placements and Customer Product Delivery. Provide Product Demonstration, Presentations and User Training. Enjoy Meeting and Interacting with Customers. Maintain Customer Service and Enhance Productivity Level. Assist Customers Daily with their Purchases, Sign Ups, and Merchandise Questions. Motivate Customers to Enhance Sales and Profits by Advertising and Marketing Products. Some highlights of my career and background include:Delivering profitable growth and people development where I have been successful in my roles as an Assistant Store Manager.In my experience, I have partnered with several Stores and Districts on many occasions to help with inventory prep, overhead management, and store appearance, as well as partnered with several District, Regional and Divisional Operations Managers to help control shrink through improvising and adapting on the fly to curb and push back on external shrink trends.

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  Orange Coast College

  Astronomy, Anthropology (Archaeology), World History