• Support the McKesson Health Mart Federal COVID-19 Vaccine Program this includes completing the weekly vaccine order report, ordering the vaccine for each pharmacy in the network, monitoring compliance, maintaining up to date provider information and submitting the weekly waste report.• Responsible for leading and coordinating the execution of multiple clinical network tools programs and processes. • Overseeing enrollment for the Covid-19 Test Collection Program. This includes reviewing the pharmacy's application, determining if they qualify for the program, providing/receiving updates from our vendor for each pharmacy throughout the enrollment process, frequently instructing the applied pharmacies on next steps and providing the necessary equipment for testing. • Created a tool in Excel providing the updated status of pharmacy’s enrollment with updated reports of their training, schedules, DocuSign status, and pharmacy information. This tool serves as a hub for the collaboration between McKesson and our vendor when we advance the pharmacy through the enrollment process.• Reviews, assesses, escalates, and responds to clinical network issues submitted by customers participating in structured clinical programs, including but not limited to clinical network compliance issues, operational concerns, and network vendor tool updates.• Coordinates vendor follow-ups to ensure execution of pharmacy services provided and serve as the primary point of contact for communication with key external partners.• Manages clinical program KPI tracking, assessments and reporting. Updates and maintain dashboards and metrics for internal and external stakeholders.• Coordinates activities of Clinical Department leaders among other departments to ensure streamlined communication and adherence to deadlines and deliverables through weekly meetings and email updates.

• Providing direct project management of mapping, scheduling, documentation, follow up execution and monitoring the progress of pharmacies that have been targeted to receive enhanced performance support by regional directors.• Partnering with sales team and leadership to ensure streamlined communications for our mutual pharmacies, scheduling high-quality consistent performance consultations to targeted member pharmacies, emphasizing they understand the value proposition of each initiative, outlining the goals and expectations.• Monitoring pharmacy performance and becoming the main point of contact throughout the initiation, consult, follow-up and post-consult stages to ensure execution of pharmacy performance plan; documenting progress in Salesforce to enhance collaboration between internal stakeholders to improve the pharmacy’s performance.• Created a macro-enabled Microsoft Excel/PowerPoint presentation highlighting KPI tracking across pharmacy performance by using the updated metrics and data to allow for the most current performance assessment, thereby reducing an average of 50 hours per 100 presentations.• Assisting pharmacies to qualify for the COVID-19 Vaccine Program by managing, indexing, and updating the critical documentation to fulfill CDC compliance, providing resources to enhance self-service throughout the program, following up with additional necessary requirements, and offering post-vaccine support related to the daily reporting, inventory, and the scheduling tool.• Leading a project to optimize organize and streamline our data, cross-functional collaboration, and simplify daily processes by replacing the outdated customer relationship system with Salesforce.

- Employ control and authorization over all research, evaluation, and data generation in order to optimize client accounts. - Ascertain client project requirements through bi-weekly and monthly calls. Recent examples: Project of 315 new subscribers that generated almost $20,000 in revenue annually. Assisted with project of 300 upgrades which increased the accounts in-contract by 10%. - Administer all aspects of more than $1.65 million in revenue from accounts with over 2,500 subscribers. - Collaborate with Contract Implementations, Contract Management, Finance, Fulfillment, IT, Loyalty, Phone, Sales, and Leadership teams on a daily basis with the goal of achieving client needs. - Originate and implement strategy options for utilization by clients and sales teams while launching projects focused on account maintenance.- Prospect and secure lucrative opportunities increasing revenue, such as new lines of service or upgrades. - Monitor and maintain account profiles, ensuring that contract terms are reliably met. Master service agreement contracts that would dictate specific pricing for equipment, customized plan options, and discounts based on line limit. - Design complex spreadsheets to track information while regularly communicating with stakeholders to provide project progress updates. - Employ time management and prioritization techniques in order to consistently meet deadlines. - Utilize lifecycle management methodologies to enhance performance regarding key priorities, including churn, digital contact rate, and customer relationships.- Carry out the alignment of objectives across all business requirements while prioritizing client needs on a regular basis.- Partner with professional associates within a group setting to manage individual projects and offer support as needed for peer projects. -Interface with the Business Intelligence Customer Relations team to identify and assess valuable opportunities and cost saving solutions for enterprise accounts.

- Provided a high level of resolution support to multiple business customer types, adapting to their varying needs and requirements.- Delivered efficient customer support on large accounts, with the ability to be proficient in customer-facing systems.- Was solution oriented and proactive, provided first call resolution which eliminated repeat calls and reducing unnecessary transfers.- Sold the value of Verizon solutions by using strong communication and negotiation skills to improve the customer experience and increase company revenue.- Maintained in-depth knowledge of product offerings and network capabilities, positioned them as strategic solutions in a business environment.- Applied technical knowledge to troubleshoot customer issues with evolving technologies.

- Grew our business within existing accounts and built a strong, excellent customer relationship.- Created a first-in-class customer experience by limiting the customer's effort.- Asked questions, listened intently, and identified what the customer really needs to identify opportunities that would improve revenue and improve services.- Employed all advanced troubleshooting skills and tools to diagnose and resolve technical issues specific to provisioning, network connectivity and/or device related issues.- Tailored our solutions that addressed the customer’s need.- Helped the customer to see our solution as the best choice by educating the customer on the benefits of recommended products and services and explain how the customer can utilize these recommendations.- Drove online tool usage and adoption to allow customers more self-serve options.

- Bridged communications with customers with the goal of delivering operative solutions in full alignment with client requirements. - Engaged and motivated customers regarding the means which modern products could enhance their lives. - Administered customer accounts through the Salesforce system in order to track and develop their accounts. - Educated customers on the benefits and features of their selected products so they could immediately take full advantage. - Fostered healthy customer relationships throughout the product lifecycle to ensure continuous use. - Applied a passion for technology and resourcefulness to generate sales and earn customer loyalty and trust. - Configured and deployed a valuable sales tracker and commission calculator sheet, utilizing Microsoft Word and Excel, in order to attain solution specialist financial goals, ultimately driving store sales. - Collaborated with the team through the sales tracker and commission calculator launch aimed at advancing team revenue goals.

Developmental program for future leaders.- Collaborated with a cross-functional team to develop solutions/strategies for complex business challenges.- Shadowed higher position roles to understand how their job operates.- Attended bimonthly, regional seminars and workshops.- Presented ideas, new information, and potential solutions at weekly meetings.- Developed two solutions with my team, that were chosen by leadership to prevent resurgence of T-Mobile in target markets, pending implementation.- Able to manage time while on ELDP while maintaining KPI goals in store as a solution specialist.