With over 20 years of experience in the restaurant industry, I am a seasoned general manager who is passionate about delivering excellent customer service, developing high-performing teams, and improving operational efficiency. I currently work at McDonald's, one of the world's leading food service brands, where I align my values of quality, innovation, and diversity with the company's mission and vision.As a general manager, I am responsible for managing many aspects of restaurant operations, including driving sales, guest counts, customer satisfaction, employee development, staffing, engagement, and relations. I have consistently improved operations and increased sales and profitability, while overseeing and balancing the restaurant P&L. I have also demonstrated my skills in general management, customer service, and team leadership, by creating a positive and productive work environment, fostering a culture of feedback and recognition, and ensuring compliance with safety and hygiene standards.Multi-restaurant experienceo Proactively supported multiple restaurants within the Las Vegas and Phoenix market to build better operations through effective people development. Achieved #1 on scorecard as acting Operations Consultant for Vegas strip locations.o Often led patch meetings during monthly meetings and oversaw the patch during vacations/sabbaticals. · Established development plans for all levels of management- RTLs, AGMs and GMs.· Developed several Assistant General Managers and GMs through their development plan to achieve key performance goals as well as establishing systems and routines