Mario Glusac Email & Phone Number

Croatia

County Dublin, Ireland

• Analyzing and investigating queries related to Orders and Contracts.• Resolving queries within agreed service levels and escalating complex issues.• Maintaining strict service levels (SLAs) with client activities.• Validating contractual information, entering and coordinating Agreements/Orders/Letters.• Recording business activities and identifying productivity and quality improvement measures.

County Dublin, Ireland

• Assisting the Retail Store Manager in day-to-day operations.• Coordinating customer service operations and supervising staff.• Tracking and monitoring progress of objectives.• Evaluating employee performance and managing store inventory.• Handling customer communication and resolving issues.

Drogheda, Leinster, Ireland

• Directly managing staff and reviewing sales performance.• Devising and implementing sales strategies and promotions.• Assisting with recruitment, onboarding, and induction.• Operational lead with rostering, payroll, merchandizing, and stock management.• Generating and analysing weekly, monthly, and quarterly sales reports

Zagreb

• Designing and implementing a strategic sales plan.• Promoting and marketing the brand and its products.• Managing and guaranteeing high-level customer service.• Directly managing and monitoring sales teams.• Formulating detailed analysis and developmental strategies.

Master'S Degree In Project Management, Project Management, Honours

Bachelor'S Degree In Business Economics & Finance, Nfq Level 8, Honours