Mario Smith Email & Phone Number

Portland, Oregon Metropolitan Area

Portland, Oregon, United States

Lake Oswego, Oregon, United States

· Provide overall Microsoft 365 expertise including strong knowledge of Azure Active Directory, Azure, Windows 10 and related cloud technologies.· Maintain a relevant technical understanding of Microsoft security products.· Windows server administration and AD management troubleshooting.· Provide system support and maintain uptime as defined by the company's SLA.· Microsoft Teams and Teams Calling experience.· Collaborate with internal team members in the support of cloud environments.· Document system configurations, standards and procedures.· Stay current on all things Microsoft 365, including changes and updates, licensing, roadmaps and releases, and third-party solutions.· Managing Client Azure backup services.· Support the organization in adopting and leveraging the Microsoft 365 suite.· Management of Fortinet firewall services.· On board clients to KAMIND support and security solutions.· Customer interaction and meetings to determine needs and requirements.· Onsite visits to customers required when needed. Safe distancing protocols.· Adherence to Company’s core values.· Acquire and maintain necessary and relevant Microsoft technical certifications.

Augusta, Georgia, United States

Responsible for first and second level support for networking and application issues; diagnosing, resolving requests from users and escalating complex problems to the appropriate groups or personal for the Air Force. Assisted in the initial setup of 88 government workstations for 24/7 EITaaS deployment. Supervised and instructed service desk members in active directory help desk support of Government computers and users.

Augusta, Georgia, United States

Provided technical support for all Continental United States (CONUS) U.S. Army and affiliates. Responsible for providing technical support of U.S. Army systems, and/or applications for users on classified and non-classified networks. Assisted with questions about installation, operation, configuration, customization, and usage of products and software. Applied diagnostic techniques to identify problems, investigated causes and recommend solutions to correct failures. Escalated only the most complex issues to Field Engineering for on-site troubleshooting and repairs.

Schofield Barracks, Hi

Served as the 25th ID Assistant COMSEC Account Manager (ACAM); responsible for daily COMSEC operations and management of a forward deployable tactical Infantry Division to include; 29 sub-hand receipt holders, oversight of three subordinate Brigades an one Headquarters Battalion, in support of USARPAC, PACOM, UFSK, and USARK missions; maintained the Battalions Key Variable Management Plan, responsible for the requisition, distributon, and all COMSEC material and management of the unit Defense Courier Service (DCS) account.

Schofield Barracks, Hi

Managed and maintained help-desk operations supporting over 1000 users; was responsible for the health and welfare of one Non Commissioned Officer (NCO) and three soldiers and their individual training, discipline, and development. Served as a Telephone Control Officer, COMSEC Account Manager, Information Management Officer (IMO), Key Control and Equal Opportunity Leader.

Schofield Barracks, Hi

Provided communications planning for 25th ID command post exercises and Theater Security Cooperation Program (TSCP) operations within the United States Pacific Command AOR. Coordinated with the division staff and synchronized the G6 and subordinate battalions. Participated in division level planning and made recommendations on: mission command, signal operations, network and spectrum management , information security, and information assurance.

Fort Campbell, Kentucky

Planned, supervised, and integrated the installation, operation, and maintenance of Combat Net Radio (CNR), to include; radio, wire and battlefield automated systems and Blue Force Trackers (BFT) for a Combat Aviation Brigade in support of the 101st Airborne Division; provided unit level training for automation and communication systems and signal support equipment; assisted in staff supervision of information services; responsible for the protection and security of Communication Security (COMSEC).

Fort Campbell, Kentucky

Installed, maintained and troubleshooted signal support equipment and terminal devices. Operated on radios, wires, cables and data distribution systems. Maintain selected electronic devices. Performed signal support functions, to include providing technical assistance and training for user owned and operated automated telecommunication computer systems, local area networks and routers; signal communications and support electronic equipment and satellite radio and communications equipment. Prepared maintenance and supply requests for unit level signal support. Operated and performed preventive maintenance checks and services (PMCS) on assigned vehicles and power generators.

Bachelor Of Science - Bs, Exercise Physiology

Master Of Public Health - Mph, Public Health