Mario Rodrigues Email & Phone Number

São Paulo

• Credit Recovery Director, Mar. 2022 to Aug. 2024
• Structured a collection department with defined roles, process indicators, and SLAs with suppliers, achieving high recovery performance.
• Managed the areas of Collection, Repossession, and Collection Projects, focusing on products such as Auto Loans, Leasing, and Cash Flow.
• Approved by the Central Bank as Statutory Director.
• Achieved Over90 of 2.2% compared to 4.1% for the sector (Central Bank of Brazil) and implemented the Collection Platform.

São Paulo And Region, Brazil

• Managed Collection Consultancy teams, including strategy reformulation, training, operational flow review, and product development, focusing on CyberFinancial’s customers in Brazil (Equifax’s Collection Platform).
• Managed an overdue portfolio.
• Implemented Collection Projects, including those for Vivo/Telefónica, TIM, and Nextel (telecommunication companies), as well as Sicredi, Carrefour, C6Bank, and GM Financial (financial market).

São Paulo E Região, Brasil

• Took part in the restructuring of Banco BV, transforming a BRL 2.2 billion loss in 2012 into a BRL 482 million profit by 2015.
• Managed the areas of Collection, Repossession, Collection Projects, and Control & Quality, focusing on products such as Auto Loans, Credit Cards, and Payroll Loans.
• Led a team of 120 employees responsible for managing 35 outsourced companies (Collection Agencies, Auctioneers, and Dispatchers), totaling over 4,800 people.
• Achieved a 71% reduction in annual provision expenses (FY 2012 vs. FY 2015) and a 28.75% reduction in the Over90 (2Q 2012 vs. 4Q 2015).

Rio De Janeiro E Região, Brasil

• Commercialized and implemented CyberFinancial tool in Brazil (Equifax’s Collection Platform).
• Led teams in Collection Consultancy (Reformulation of Strategies, Training, Review of Operational Flows, and Products).
• Some customers attended: Telefonica, TIM, Nextel, and GVT (Telecommunication companis). CEF, PAN, BVFinanceira, Sicredi, and Sicoob-ES (Financial market).

Mexico, Mexico

• Mapped the Collection Process, including the operational assessment of seven internal sites distributed throughout the country.
• Conducted analysis focused on process automation, best market practices, and optimization of existing tools.

Rio De Janeiro, Brazil

• Mapped the Collection Process.
• Implemented a process to manage external collection agencies.
• Established the Collection campaign and defined a new collection time frame.

São Paulo E Região, Brasil

• Structured a Master Service to manage FIDCs.
• Managed acquired portfolios totaling 5 million accounts (BRL 2.6 billion).
• Oversaw a small Collections office.

Rio De Janeiro E Região, Brasil

• Created the automated and centralized Credit Policy.
• Managed the MIS area: Credit and Collection Indicators.
• Managed the Collection department, including both planning and operations.

Mba, Finance, International Business

Bachelor, Economics