Mario Cabana Email and Phone Number
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Accomplished bilingual Change Manager with over seven years of experience and proven success. Develop, train, and guide multiple teams in the new process for the company and help them achieve their goals. Driving major modifications projects from planning, resource allocation, and execution in a fast-paced, deadline-driven work environment while maintaining constant and clear communication with multiple national and international stakeholders.
Crown Castle
View- Website:
- crowncastle.com
- Employees:
- 4920
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Client Services ManagerCrown Castle Jul 2022 - PresentMiami, Florida, United States
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Change Management Technical AdministratorCrown Castle Jan 2017 - Jul 2022Miami/Fort Lauderdale Area— Creation of manuals, presentations, and classes to transition the team to Microsoft CRM— Being a mentor to large groups as well as to individuals during all the phases of the change cycle— Planned and executed over 15 major cable relocations successfully with all the documentation necessary across cities around the United States— Maintained a constant and balanced workflow to achieve a 98% success rate on major changes to the network— Able to coordinate projects with multiple teams (stakeholders, construction, engineers, NOC, and senior management) to achieve the goals of the project.— Helped plan and execute more than 200 different changes successfully with all the documentation necessary on a yearly basis— Successfully executed the ongoing expansion of 5G towers for multiple carriers — Managed internal and external crises successfully to get the project completed in a timely manner— Apply a structured methodology and lead change management activities— Execute major restoration projects while maintaining clear communication with our customers and providing higher priority to sensitive and critical customers
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Change Management Technical AdministratorFpl Fibernet Mar 2016 - Jan 2017Miami/Fort Lauderdale Area— Apply a structured methodology and lead change management activities— Achieved a 98% success rate on major changes to the network— Helped plan and execute more than 200 different changes successfully with all the documentation necessary on a yearly basis— Able to coordinate work in multiple teams to achieve the best results— Planned and executed over 15 major T-Splices successfully with all the documentation necessary— Able to maintain a constant and balanced workflow to achieve -
Network Change ManagerTelefónica Apr 2014 - Mar 2016Miami/Fort Lauderdale Area— Successfully migrated a global customer from OSPF to BGP within the project timeline— Identify, analyze, and prepare risk mitigation tactics— Process and validate L1, L2 and L3 changes on Telefonica MPLS cloud— WAN and LAN configuration changes of Cisco routers and switches— Apply a structured methodology and lead change management activities -
Team LeaderTelefonica Mar 2012 - Apr 2014Miami— Guide and help all the team members troubleshoot and resolve any customers problem— Analyze, create, and provide RFOs to all the customers' cases— Responsible for monitoring over 500 circuits using monitoring tools like SolarWinds
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Noc OperatorTelefonica Apr 2011 - Mar 2012Miami/Fort Lauderdale AreaResponsible to monitor over 500 circuits using monitoring tools like SolarWinds and emails. Being able to create and work tickets in a timely manner. Keep the customer up to date with all the information about the case by phone, email or any other form of communication. Able to understand the Cisco and Juniper language to troubleshoot network issues.• Monitor over 500 circuits using our monitoring tool Solarwinds and emails.• Create and work tickets assigned in a timely manner.• Update customers and providers via phone, email or internal applications in a timely manner.• Answer calls and provide technical support to customers.• Evaluate logical and physical level issues on Cisco and Juniper equipment.• Troubleshoot and isolate network issues and coordinate problem resolution.
Mario Cabana Skills
Mario Cabana Education Details
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Cisco Networking Technologies Miami Dade CollegeComputer Systems Networking And Telecommunications -
Computer Science
Frequently Asked Questions about Mario Cabana
What company does Mario Cabana work for?
Mario Cabana works for Crown Castle
What is Mario Cabana's role at the current company?
Mario Cabana's current role is Client Service Manager - Enterprise at Crown Castle.
What is Mario Cabana's email address?
Mario Cabana's email address is ma****@****net.com
What schools did Mario Cabana attend?
Mario Cabana attended Florida International University, Cisco Networking Technologies Miami Dade College, Miami Dade College.
What are some of Mario Cabana's interests?
Mario Cabana has interest in Networking, New Technology, Computers.
What skills is Mario Cabana known for?
Mario Cabana has skills like Microsoft Office, Captivate, Windows 7, Windows Xp Professional, Computer Repair, Computer Setup, Computer Building, Cisco, Cisco Technologies, Troubleshooting, Computer Hardware, Training.
Who are Mario Cabana's colleagues?
Mario Cabana's colleagues are Conrad C., Sally K., Zachary Kelly, Victoria King, Michele Turner, Jeremy Earp, Juan Suarez.
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Mario Jacinto De Sousa Cabaña
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