Mario Cabana Email & Phone Number

Miami, Florida, United States

Miami/Fort Lauderdale Area

— Creation of manuals, presentations, and classes to transition the team to Microsoft CRM— Being a mentor to large groups as well as to individuals during all the phases of the change cycle— Planned and executed over 15 major cable relocations successfully with all the documentation necessary across cities around the United States— Maintained a constant and balanced workflow to achieve a 98% success rate on major changes to the network— Able to coordinate projects with multiple teams (stakeholders, construction, engineers, NOC, and senior management) to achieve the goals of the project.— Helped plan and execute more than 200 different changes successfully with all the documentation necessary on a yearly basis— Successfully executed the ongoing expansion of 5G towers for multiple carriers — Managed internal and external crises successfully to get the project completed in a timely manner— Apply a structured methodology and lead change management activities— Execute major restoration projects while maintaining clear communication with our customers and providing higher priority to sensitive and critical customers

Miami/Fort Lauderdale Area

— Apply a structured methodology and lead change management activities— Achieved a 98% success rate on major changes to the network— Helped plan and execute more than 200 different changes successfully with all the documentation necessary on a yearly basis— Able to coordinate work in multiple teams to achieve the best results— Planned and executed over 15 major T-Splices successfully with all the documentation necessary— Able to maintain a constant and balanced workflow to achieve

Miami/Fort Lauderdale Area

— Successfully migrated a global customer from OSPF to BGP within the project timeline— Identify, analyze, and prepare risk mitigation tactics— Process and validate L1, L2 and L3 changes on Telefonica MPLS cloud— WAN and LAN configuration changes of Cisco routers and switches— Apply a structured methodology and lead change management activities

Miami

— Guide and help all the team members troubleshoot and resolve any customers problem— Analyze, create, and provide RFOs to all the customers' cases— Responsible for monitoring over 500 circuits using monitoring tools like SolarWinds

Miami/Fort Lauderdale Area

Responsible to monitor over 500 circuits using monitoring tools like SolarWinds and emails. Being able to create and work tickets in a timely manner. Keep the customer up to date with all the information about the case by phone, email or any other form of communication. Able to understand the Cisco and Juniper language to troubleshoot network issues.• Monitor over 500 circuits using our monitoring tool Solarwinds and emails.• Create and work tickets assigned in a timely manner.• Update customers and providers via phone, email or internal applications in a timely manner.• Answer calls and provide technical support to customers.• Evaluate logical and physical level issues on Cisco and Juniper equipment.• Troubleshoot and isolate network issues and coordinate problem resolution.

Information Technology, Information Technology, B

Ccna, Computer Systems Networking And Telecommunications

Aa, Computer Science

Activities and Societies: Computer Club.