Mario Gonzalez Email & Phone Number

Houston, Texas Area

• Created score card for supplier's performance.
• Lead the Total Quality Management monthly meeting to improve Quality of the product.
• Conducted internal audits in collaboration with management team which allowed company to achieve ISO 9001 re-certification

Houston, Texas Area

• Contract Position
• Conducted a gap analysis to successfully update company’s 2008 IS0 9001 quality standards to be in compliance with the 2015 revision, allowing company to maintain certification.
• Created and implemented risks and opportunities process.

Houston, Texas Area

• Supported the organization to complete the transition of operations from Twinsburg, OH to Katy, TX. Included all quality department functions.
• Improved internal and customer complaint processes worldwide by using 8D methodology to attack root cause of the problem and establishing proper corrective actions.
• Oversaw internal ISO audits making proper corrective actions to the findings. As result of these actions we had zero major findings during the external audit.
• Implemented MRB (Material Review Board) process achieving zero non conformance parts pending for disposition per day.

Mcallen, Texas

• Managed the quality department, in process and outgoing quality processes. Provided direct quality support the Microsoft account.
• Created a culture of continuous improvement across the site by collaborating with other departments to detect opportunities for improvement and establish corrective actions based on KPI’s results
• Utilized CAPA analysis through 8D methodology and attacked root cause of the issues, significantly reducing customer complaints.
• Established a good process audit procedure which ensured work instructions and processes were in compliance with ISO 9001 regulations.
• Implemented training/certification process for operators which reduced defects by least 80%.
• Significantly reduced outgoing PPM’s by conducting meetings with operational team focused on root cause analysis using Pareto analysis, 5 Why’s and fishbone methodology

Houston, Texas Area

• Managed the quality department, incoming, in process and outgoing quality processes. Provided direct quality support to customers.
• Established an FAI (First Article inspection) process which reduced the risk of a defective product after it was released for manufacturing.

San Antonio, Texas Area

• Managed the Quality Department, In Process and Outgoing Quality processes. On charge of FA area to find the root cause of defects in the process.
• Reduced process PPM’s by 5000 PPM’s in the last six months of 2014 by conducting daily meetings with the operation team (Quality, Production, and Engineering) at the production line using Pareto analysis, DMAIC process.
• Implemented the Non Conformance material procedure and MRB process.
• Developed and implemented a successful plan for Training for operators.
• Implemented Process Audits in order to reduce process PPM’s.
• Worked together in the management team to achieve ISO 9001 re-certification.

Denver, CO

• Represented DIRECTV at contractor facilities. Monitored day to day operational results based on quality, production and cost performance at Reynosa, MX facility. Created and developed cosmetic spec for product.
• Eliminated customer complaints due to cosmetic defects by making proper updates to the cosmetic spec and creating new processes in the production line which included inspection methodology, proper light intensity and.
• Reduced functional defects with customers from 4% to 1% using 8D methodology to find root cause of defects and implement proper corrective actions.
• Reduced from 5000 to 1500 PPM’s at finished product audit conducting weekly meetings with on site management and implementing specific actions on the 3 top defects using Pareto chart by quarter and using DMAIC.
• Identified and analyzed operator error and implemented corrective actions, reducing scrap from 5 to 1.5%.
• Reduced 30% the usage of cosmetic parts by creating a metric to measure damaged parts during the process in Tennessee, California, Chihuahua and Reynosa facilities.

Reynosa Area, Mexico

• Managed the Quality Department, Incoming, In Process and Outgoing Quality processes and Calibration Laboratory. In charge of ISO 9001 implementation through certification. Direct contact with customers.
• Reduced PPM’s at final inspection from 15000 to 2000 PPM’s by conducting daily meetings with the operation team (Quality, Production, and Engineering) at the production line using Pareto analysis and 8D methodology to.
• Reduced scrap 15% in a period of 1 year by daily revision of physical samples at the production line with the operation team and using Ishikawa methodology (fishbone analysis using 5M’s concept) to find root cause of.
• Established 8D methodology to reduce customer complaints by conducting proper training for all employees and respective departments involved. Training was focused on root cause analysis using 5 Why’s methodology.

Reynosa Area, Mexico

• Provided direct quality support to nine different customers worldwide (USA, Europe, Asia and Mexico). Oversaw Quality Department including Incoming, In Process and Outgoing Quality audits, ISO 9001 administration, FA.
• Achieved ISO 9001 certification by working as recognized leader in the organization and with all departments from implementation through certification.
• Established quality metrics through 6 different Business Units (Seagate, Erickson, Motorola, HP, Echostar and Nokia) in order to keep control of the Key Metrics and ensure quality, volume and efficiency for the.
• Identified dedicated team members to train operators and implemented Solder School on site to improve quality of the product.

New Jersey And Reynosa Area, Mexico

Managed Quality Assurance Processes for 3 sites. Team leader for ISO 9001 implementation from implementation through certification. Oversaw the selection of customer service facilities in Latin America (Argentina, Brazil and Chile), maintaining superior service and low cost operations. Reported to headquarters in NJ.

Reynosa Area, Mexico