Mario Eduardo Bueno Ferreira Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Sp, Br

London, London, Gb

Lead a team of 70+ people, structured in 5 clusters : Customer Services, Partner Services, Payments, Logistics and Catalog ManagementResponsible for product development prioritization and definition to be submitted to engineering teams (for improvement of tech products)Responsible to define and implement regional strategy, aligned with global Operations strategy as well as Technology improvements roadmapImprove customer satisfaction (CSAT, NPS) for Brazil and Mexico Customers (from 80% to 90%)Improve Payment Refused rate in Brazil (decreasing from 15% to one digit %)Improve partners KPI's (No Stock, Speed of Sending, NPS) for BrazilImprove delivery time, reducing the average delivery time (considering both cross border and domestic orders)Improve Logistics KPI's and procedures (specially for cross border orders)Improve cross border processes and operations processes (transit time / clearance / duties & taxes ) based on customs regulations (both Brazil and Mexico)Structure Mexico Operations team (Customer Service and Partner Service)

London, London, Gb

Lead the commercial team with 4 account managers for Farfetch Latin America responsible for the B2B contracts, with 80 partners in Brazil and 5 partners in MexicoDoubled stock value available in the platform during COVID period (March 2020 to August 2020)Increase sales in 50% during the period as commercial director in BrazilIncrease Mexico partnerships (from 1 to 5 during the period as commercial director for Latin America)

London, London, Gb

Establish the project setup (PMO) for a large project with an external partner, defining all the processes (communication, risk and change request management) connecting the partner, internal stakeholders in Brazil and all the business units from global Farfetch team, covering Operations, Technology teams, Finance, Store of the Future, Black & White teams from Farfetch Portugal and Farfetch UK (Headquarter office).After 1 year, project has been stablished and teams working according the processes defined After 1 year as project manager, I've been promoted as Operation Director for Farfetch Latin America

Dublin 2, Ie

Senior Manager- Prospecting new business and developing proposals based on customer needs;- Working for different industries such as Financial, Retail, Travel, Health Insurance, Resources and Pharmaceutical;- Project and Program Management;Main Projects:- Itaú-Unibanco : Process and Controls definition for the IT organization;- Pernambucanas : Architecture and technical infrastructure implementation (patterns, methods and procedures) for the Oracle Retail package;- Itaú-Unibanco : Microsoft SharePoint implementation as collaborative and corporative portal as well as implement the feature to provide access through Internet;- Qualicorp : Gathering and requirements definition for all business processes to implement Oracle Health Insurance package;- Gerdau : B2B e-Commerce implementation using SAP Hybris as solution for USA and Brazil;- B2W Viagens / CVC : B2C e-Commerce implementation;- Carrefour BR : B2C e-Commerce implementation using SAP Hybris as solution;- Sanofi Latin America : B2B e-Commerce implementation using SAP Hybris as solution for Brazil, Mexico, Argentina, Chile, Colombia and Panamá.

São Paulo, Sp, Br

Acting as Project Manager Volunteer at PMI São Paulo, Brazil Chapter.Acting in "Interview Project", inside e-News PMI São Paulo Program.

Armonk, New York, Ny, Us

Lead a team responsible for new projects and maintenance the IBM's tools for outsourcing and project control with Java and .Net languages as well Rational products;Rational Tools Deployment and Customization for the ALM (Application lifecycle Management): ClearQuest, ClearCase, RequisitePro, Jazz Platform (Team Concert, Project Conductor, Quality Manager, Requirements Composer, Asset Manager), RPM (Rational Portfolio Management) and Cognos (BI tool)Scope covered by tools mentioned above:- Service Request and Incident Management;- Resource allocation;- Project management;- People Management;- Financial Management;- Configuration Management Plan;- Business Intelligence requirements, analysis and reporting;- Dashboards and metrics analysis;Project Management in GBS Application Services, implementing Process and Procedures for key accounts such as : PepsiCo, TAM Arlines, Bunge, SulAmerica and Mapfre

Barueri, Sp, Br

Project Management in financial and banking automation industry Project Feasibility Analysis Requirements analysis and specification, using RUP and UML concepts SPB responsible and support (Brazilian Payment System, of Central Bank) Providers Management in software deployment POS (Point of Sale) and ATM (Auto Teller Machine) business requirements specification

Sao Paulo, Sao Paulo, Br

Implement SBS system, to control debentures, fixed revenue (CDB / CDI) and derivatives (SWAP) operations, used by treasury's operation table and back office.Project Coordination in financial and banking industry.Process analysis and definition with clients requirements and needs.Partners and Providers Management in software deployment.Financial Systems Sustain with technologies like .Net, Visual Basic, SQL Server and Sybase.

To minister Computer Science and Project Management’s disciplines for bachelor courses

Hardware and software support and maintenance;Network infrastructure instalation and maintenance;ERP Systems analysis, development and maintenance;

Executive Mba, Business Administration And Management, General

How To Create Products Customers Love, Tech Product Management

Extension, Accenture Digital Delivery

Extension, Service Delivery Management

Extension, Bpm Practices And Tools

Extension, Lean Six Sigma

Ibm Extension, Introduction To Cmmi V1.2

English Course, Languages

Student, English School

Postgraduation, System Engineering

Bachelor, Computer Science