• Overseeing front office department to ensure smooth functioning and guest satisfaction.• Coordinating staff schedules, training, and addressing any issues that may arise.• Responding to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.• Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.• Ensuring guests have a positive and memorable stay by addressing their needs, concerns and requests promptly and professionally. • Handling employee-related issues to improve performance, professional conduct, and attendance reliability.• Evaluate employee performance and conveyed constructive feedback to improve skills.• Define clear targets and objectives and communicated to other team members.• Assisting with check-ins, check-outs, and managing reservations.• Ensuring the safety and security of guests, staff, and hotel property.• Assisting with budgeting, financial reporting, and revenue management.• Being prepared to respond to emergencies and taking appropriate actions.• Reconciled end-of-day reports to determine accurate billing and payment processing.• Maintaining high standards for cleanliness, maintenance, and service quality.• Keeping open lines of communication with other managers and departments.

• Manage the day-to-day operations of the Front Office providing guidance, encouraging teamwork and facilitating related professional work processes to achieve high-performance standards and liaise with internal and external parties at the appropriate levels to ensure smooth flow of operations.• Responsible for the consistent delivery of the DISCOVERY loyalty program rewards at Sharjah Collection Hotels, focusing on coaching and inspiring the hotel team to make all members feel recognized and valued.• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.• Review expected arrival allocation to ensure that rooms arranged according to each guest's preference and amenities placed before the guest arrival. • Conduct detailed room inspections to ensure quality standards.• Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities. • Handle guest complaints and other related challenges and report them to the Retreat Manager.• Monitor team performance in regards to achieving KPI's and Mystery Visit targets.• Perform regular patrols in the guest floors and guest access areas, including the hotel pools, fitness centre and public areas.• Assist the Retreat Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.• Assist the Retreat Manager with setting departmental objectives, work schedules, policies, and procedures.• Take charge of operations during the absence of The Retreat Manager.