Mario Henriquez Email and Phone Number

Bilingual (Spanish/English) Program Specialist with14 years of civil service experience for the City and County of San Francisco. Highly knowledgeable about federal, state and local policies and procedures, especially regarding public assistance.Effective in managing working relationships to improve quality of service to the public, to leverage others’ knowledge, and to foster a spirit of cooperation. Supervised projects for up to 5 staff members at a time. Distinguished twice as “Employee of the Month.”Experienced in handling large-scale projects from start through completion, using these skills:* Task-orientation: Consistently produce quality work and meet project deadlines, while balancing busy meeting schedules and day-to-day responsibilities. Effectively organize and synthesize information to streamline processes.* Resourcefulness: Learn quickly, with keen ability to transition through software conversions. Utilize online resources, training literature and strong cross-functional relationships to resolve problems and develop expertise, often in technical environments.* Writing Ability: Hold masters degree in writing. Extensive experience preparing reports, manuals and presentation media. Translate written materials (English to Spanish and Spanish to English).Specialties: Organization/WritingConsolidated program handbooks/forms from outdated/redundant, scattered formats; edited for accuracy; converted into online system.Interpersonal SkillsBuilt strong working relationships with city officials (e.g., civil rights officers) & external providers (e.g., community-based organizations) to understand & interpret policies.ResourcefulnessLearned RoboHelp through, system support, online research; created workarounds, stabilized system from frequent crashes.