● Automated and enhanced transactional processing using SharePoint, Power Automate, Power BI, and SQL, improving transaction reporting efficiency.● Developed a Power Apps solution for document processing and automation, resulting in a 20% reduction in document processingtime and streamlining operations.● Conducted testing and maintained existing C# applications.● Implemented Dynamics 365 CRM solutions with custom forms, dataflows, and automated workflows using Power… Show more ● Automated and enhanced transactional processing using SharePoint, Power Automate, Power BI, and SQL, improving transaction reporting efficiency.● Developed a Power Apps solution for document processing and automation, resulting in a 20% reduction in document processingtime and streamlining operations.● Conducted testing and maintained existing C# applications.● Implemented Dynamics 365 CRM solutions with custom forms, dataflows, and automated workflows using Power Automate, andconducted User Acceptance Testing (UAT) to ensure system functionality and user satisfaction.● Engineered a credit application module utilising SharePoint, MS Forms, and Power Automate, resulting in significant time savingsand improved reporting, equivalent to a 35% increase in efficiency.● Led Scrum methodology adoption for project management, fostering team collaboration and efficiency.● Applied Python scripts for automation and data manipulation tasks, optimising workflow processes.● Utilized SQL for efficient database querying, and data manipulation tasks, and implemented ETL processes for data extraction,transformation, and loading to improve data integrity and accessibility.● Oversaw data migrations and managed ERP system updates, including Brexit changes, ensuring smooth transitions andcompliance.● Leveraged Power BI reporting for operations, integrating finance and sales data to drive actionable insights and operationaloptimisation.● Directed cross-functional project management efforts, orchestrating data collection processes and meticulously documentingprocedures to enhance operational transparency and streamline workflows.● Implemented cybersecurity measures, developed SharePoint intranet solutions, and leveraged cloud technologies to enhance datasecurity and accessibility. Additionally, conduct comprehensive training to ensure staff proficiency and compliance with securityprotocols. Show less

● Generated actionable insights by analysing financial data, facilitating informed decision-making within internal departments.● Implemented Agile methodology in budgeting and forecasting processes, resulting in improving by 45% accuracy and efficiency.● Developed automated forecasting tools using Python and data science techniques, reducing analysis time by 30% and increasingdata accuracy.● Utilized SQL querying skills to efficiently retrieve and manipulate data… Show more ● Generated actionable insights by analysing financial data, facilitating informed decision-making within internal departments.● Implemented Agile methodology in budgeting and forecasting processes, resulting in improving by 45% accuracy and efficiency.● Developed automated forecasting tools using Python and data science techniques, reducing analysis time by 30% and increasingdata accuracy.● Utilized SQL querying skills to efficiently retrieve and manipulate data from various databases, enhancing the accuracy and depthof financial analysis and reporting.● Leveraged data analysis and business intelligence tools like Cognos to visualise and interpret complex financial data, enablingstrategic decision-making.● Promoted professional development through organising and facilitating courses, conferences, and innovation events. Show less

● Implemented fraud detection and prevention measures, reducing fraudulent activity by 20%.● Centralised multiple databases into one single tool to generate insights in a timely fashion to assist Directors and Managers indecision-making.● Created and implemented additional security methods, reducing fraudulent credit applications by 15%.● Conducted fraud investigations and established effective communication with other areas within the organisation to share… Show more ● Implemented fraud detection and prevention measures, reducing fraudulent activity by 20%.● Centralised multiple databases into one single tool to generate insights in a timely fashion to assist Directors and Managers indecision-making.● Created and implemented additional security methods, reducing fraudulent credit applications by 15%.● Conducted fraud investigations and established effective communication with other areas within the organisation to share relevantdata regarding suspicious activity allowing 80% efficiency. Show less

● Managed and analysed performance KPIs for the Consumer Finance Direction, providing actionable insights for strategicdecision-making.● Facilitated streamlined communication between various markets and departments, optimising business procedures by 20%achievement and best practices.● Conducted financial metric assessments with distributors, serving as a key advisor in optimising 15% of market strategies.● Assisted in data reporting and documented desk… Show more ● Managed and analysed performance KPIs for the Consumer Finance Direction, providing actionable insights for strategicdecision-making.● Facilitated streamlined communication between various markets and departments, optimising business procedures by 20%achievement and best practices.● Conducted financial metric assessments with distributors, serving as a key advisor in optimising 15% of market strategies.● Assisted in data reporting and documented desk procedures, ensuring 99% operational efficiency and transparency. Show less

- Delivered a positive experience while collaborating with customers to reconcile their overdue accounts, ensuring timely resolution and satisfaction. - Provided exceptional customer service with empathy and innovative solutions, achieving effective results that meet customers' needs. - Imparted accurate answers and ensured a best-in-class experience for customers.- Facilitated seamless payment processing for customers, ensuring accuracy and efficiency in handling… Show more - Delivered a positive experience while collaborating with customers to reconcile their overdue accounts, ensuring timely resolution and satisfaction. - Provided exceptional customer service with empathy and innovative solutions, achieving effective results that meet customers' needs. - Imparted accurate answers and ensured a best-in-class experience for customers.- Facilitated seamless payment processing for customers, ensuring accuracy and efficiency in handling transactions while adhering to established protocols and security standards. Show less

- Supported customers with billing enquiries, technical issues, and general service queries, prioritising quality service delivery.- Leveraged empathy, communication, and problem-solving skills to guarantee customer satisfaction.- Demonstrated expertise in resolving issues promptly and effectively, enhancing overall customer experience while maintaining high service quality standards.