Empowering organizations with insightful Human Capital Management Solutions and Technology that drive business success

• Transitioned into the Business Advisor role in 2021, utilizing expert selling and consulting abilities to maintain and grow software sales, consistently exceeding performance and expectations. • Successfully outperformed print ad targets by 5%, delivering an overall outcome of -15% within a highly challenging market. • Drive customer success by leveraging a consultative approach, strategically incorporating software products to achieve each customer’s unique needs and goals. • Contributed to a remarkable $68,784 in recurring revenue through the successful completion of 17 climbs in 2022, demonstrating a commitment to excellence in sales.

• Managed a team of 9 high-performing business advisors who delivered 171.5% of SaaS target, earning a 1st place national rank in SaaS growth by yielding an impressive $161K in monthly recurring revenue, dramatically surpassing the $81K target.• Provided personalized coaching and development, fostering valuable professional skills and personal growth among team members. • Recognized as the #3 sales director out of 17 based on average order dollar performance in 2020, consistently producing positive results with SaaS average value order value of $4044 monthly. • Led the team to surpass sales targets by selling 162 Thryv SaaS programs in 2019, resulting in extraordinary YOY growth of 14.5%.• Developed and executed plans for sales and onboarding of Thryv software, increasing market penetration and customer acquisition.• Successfully mentored 2 out of 9 Business Advisors on team in 2018 to achieve Winner's Circle/President's Club status, a distinction reserved for the top 10% of the company's sales representatives.

• Achieved 102.3% of Go to Market targets in 2016, ranking #2 out of 19 divisions in YP Direct product line with $455K in new sales, and improved office's market position from 64th to 26th out of 74 through development of 4-step selling process for YP Display.• Innovated sales strategies by developing a Canvas Management Tool to enhance rep activity, pitches, proposals, opportunity increase, and loss control, leading to recognition as a Subject Matter Expert across the Carolinas.• Instituted Goal Setting Workshops for all sales representatives and managers, identifying top 3 goals and specific actions to surpass targets, alongside creating and implementing the "Structure for Success" curriculum to secure high-level buy-in from sales teams.• Enhanced team performance and strategic focus by introducing a Plan and Review weekly meeting template for managers, fostering a culture of continuous improvement and focused goal achievement.• Reached 5.6% Growth within the Entire YP.com product suite in 2015, ranking 21 out of 74 markets.

• Distinguished as a sales operations leader, earning a spot in the prestigious Winners Club in 2014, receiving the Q3 Best Team Award in 2013 for Circle of Care and Performance Management Team, and garnering Business Transformer accolades from peers in 2014.• As 1 of the 5 offices chosen nationwide, spearheaded the new go-to-market strategy pilot program designed to catapult growth, delivering a successful roll-out that propelled a nationwide implementation. • Selected as a trainer based on superior leadership and industry expertise, facilitating nationwide, end-to-end training of MC² products, programs, and processes. • Successfully secured a spot in the competitive High Potential Manager Program based on best-in-class leadership abilities, an impressive performance record, and a potential to drive impactful change within the organization. • Collaborated with core marketing and sales operations teams to steer the development, execution, and reporting of strategies and tactics, ensuring alignment with organizational goals and objectives. • Directed performance and fulfillment process by adding 1.4K customers for MC² program, driving $2.34M in revenue across 4 south Florida districts.• Introduced strategic initiatives focused on achieving overall revenue goals and meeting or exceeding customer lead objectives and revenue and profitability targets, achieving 108% of all revenue targets as a growth-focused sales leader.• Recognized as 1 out of 32 Hispanic AT&T Employees for the Young Hispanic Corporate Achievers Award in 2011, highlighting outstanding achievement and leadership.• In 2010, successfully hired and managed a new Direct Mail manager to launch a pioneering Direct Mail product within the YP.com suite for the Miami market, leading to Miami becoming one of the top offices, achieving 158% of the target.

• Partnered with GM to design, program, and disseminate sales objectives, driving sustainable growth and market expansion. • Received the 2009 Key Contributor Award for planning, managing, and developing sales strategies, order fulfillment processes, incentives, and motivational activities for South Florida operations. • Managed a team of 3 clerical personnel and daily HR requirements encompassing discipline, grievances, attendance, vacation, and new hire facilitation.

Empowered the corporate and district vision, inspiring teams to embrace collective goals and strive for excellence to achieve desired outcomes. • In 2006, achieved President’s Club winner status and led the New Media Team to surpass the revenue objective by 131%, followed by exceeding the INET revenue objective by 113% in 2007 and earning the Best-in-Class Internet Presentation Award.