Marion Muller Email and Phone Number

Bernard Orcel is a premium ski equipment rental company and luxury clothing reseller. They are in charge of running ski room for many 5* hotels and Palace in the French Alps and especially in the ski resort of Courchevel. ● Sales and profitably performance - Merchandising and supply in coordination with logistic service and other boutiques from the company. Invoicing customers for rental and purchase● Working in a Palace environment, where you reach the highest expectations from the customers. Ability to work fast and in a pressurized environment while maintaining excellency of the service provided.

● Opened the IKEA Paris La Madeleine store – 30 000 visitors per day the first months-● Coordinated the implementation of national and local commercial operations at the store level. Accountable for the vitality and seasonality in the store through cross department project leading.● Managed and lead a team of 25 people● Guided work routines to be reactive, creative and versatile to adapt to the large flow of customers in the new store● Insured some on-call role for logistics and after-sales & customers relationship services

As part of the preparation for the opening of the IKEA Paris La Madeleine store: ● Recruited and monitored a group of 80 new employees ● Built out training and development plan & product training● Drafted work routines for future employees● Constructed stores KPIs

As part of the project for the opening of IKEA Paris La Madeleine store – first city center store project of the IKEA Group ● Selected the range as a sales specialist for two business unit.Defined sales forecasts, & needs concerning sales volumes and merchandising for the range selectedWorked in collaboration with merchandisers, interior designers and logisticians to ensure sales & profitability and flows optimization. ● Worked in an innovative and creative project to find new, surprising and disruptive range presentation and merchandising solutions for Ikea.

● Managed and led sales team from 6 to 15 employees, included field management, scheduling, recruitment, evaluation. Monitoring HR’s KPIs such as working hours budget, absenteeism and training plan. ● Delivering Sales and profitability performance (for three years in row top 3 national progression for turnover and growth margin)Monitored sales forecast and supply chain – setting up the needs for logisticsImproved customer satisfaction by creating and monitoring surveys, analyzing customer flows. Coordinating local marketing operation. ● Redesigning commercial areas in collaboration with other departments. Improving commerciality level by better merchandising and interior design inspiration and solutions, combined to a better flow’s efficiency (customers and logistics). Wrote sales brief based on segmentation and targeting. Analyzed macro-trends, prospect demographic datas and customers purchasing datas. ● Project Management: Coordinated and implemented national and international growing business strategies, creating the local action plan and follow up for those.I have been in charge of botch Kitchen Area and Bedroom Area Growth Plan for my store and representing it in IKEA headquarters in Sweden for the launches.

● Managed and led sales team from 6 to 15 employees, included field management, scheduling, recruitment, evaluation. Monitoring HR’s KPIs such as working hours budget, absenteeism and training plan. ● Delivering Sales and profitability performance (for three years in row top 3 national progression for turnover and growth margin)Monitored sales forecast and supply chain – setting up the needs for logisticsImproved customer satisfaction by creating and monitoring surveys, analyzing customer flows. Coordinating local marketing operation. ● Redesigning commercial areas in collaboration with other departments. Improving commerciality level by better merchandising and interior design inspiration and solutions, combined to a better flow’s efficiency (customers and logistics). Wrote sales brief based on segmentation and targeting. Analyzed macro-trends, prospect demographic datas and customers purchasing datas. ● Project Management: Coordinated and implemented national and international growing business strategies, creating the local action plan and follow up for those.I have been in charge of botch Kitchen Area and Bedroom Area Growth Plan for my store and representing it in IKEA headquarters in Sweden for the launches.

● Involved in the development, implementation and monitoring of commercial priorities for the department.● Project management: Setup an Ikea kitchen stand at the Grenoble Annual Fair

● In charge of the “spare parts” mission: This involved establishing a reliable and efficient routine in order to organize the collection of company spare parts and materials from our customers (throughout the UK); as well as their forwarding to the central warehouse in Amsterdam