I work as a Customer Support Specialist providing parents with an enriching experience as they contact support with any issues, concerns, or requests they might have.

- Top 20% accepted in KindWork’s Customer Experience Fellowship, a 250-hour intensive course covering both professional and technical skills- Strengthened key professional abilities, including giving and receiving feedback, handling challenging customers, and effective workplace communication for in-person and remote work- Achieved credentials in HIPAA Compliance and Zendesk Omnichannel Agent certification- Developed technical skills in Zendesk, Intercom, Slack, macOS, and Google Suite

- Assisted with weekly inventory management responsibilities by actively listening to all the instructions given using adaptability, and clear communication. I helped expedite over 5,000 products onto the main floor of the store using productive teamwork, positive encouragement, and attention to detail. - Provided personalized style recommendations to 20-50 people daily.- Provided a personalized greeting for over 5,000 different people entering and leaving the store daily.- Saved the company over $5,000 in products with Loss Prevention by helping to maintain the floor using Visual Standards and Loss Prevention Walks around the store.

- Saved the company over $2,000 in products by physically apprehending anyone trying to steal from the store and run. - Maintained a safe space for over 1,000 customers and staff.- Greeted and conversed with over 1,000 people doing shift walks, maintaining an area of the store, and showing customers where to go for certain products, the bathroom, or to checkout. - Provided customized service for over 500 people while using observational skills and paying attention to detail.

- Loaded/unloaded over $10,000 palettes from over 1,000+ 32-wheeler trucks.- Provided phone and in-person customer service to over 500 people.- Assembled, boxed, wrapped, packaged, and labeled over 5,000 products to be distributed.- Trained new employees on proper safety procedures when operating machinery and how to do any work we will have to do daily in a certain warehouse.- Maintained a spreadsheet that covered where packages were supposed to go by Letter and #. Packages came off a conveyor belt and were placed into different bins to be properly organized and shelved in the warehouse.