Marinela Pangilinan Tan Email & Phone Number

Valenzuela, NCR, PH

Philippines

Philippines

• Hired by 77GSI as a consultant in project management, with BDO as my first client. With BDO, was tasked to manage the delivery of BDO projects under the BDO IT Group – Enterprise Project Management Office as a Senior.
• End-to-end project management and ownership of the entire Project Management Lifecycle and its process from beginning to end
• Project Manager Services include the management of project timelines, on-time delivery of project activities, project work plan, management of projects technical issues and risks, submission of regular.
• Below are the high-level service deliverables: o Ensuring Project Completion o Ensuring Project Team Compliance o Overseeing Project Timeline, Budget, Scope o Ensuring that all stakeholders are aligned in terms of.

Primary tasked to ensure overall operational risk is managed appropriately, providing assistance to the country Head of Operations and constantly administered processes involving risk assessment oversight, risk controls implementation, risk indicators monitoring, review/audit processes (internal and external) and compliance with local regulatory.

Primarily tasked to handle migration of roles from the Bank to the Service Centers (near shore & offshore) that will result to direct cost reduction, and increased productivity to the Service Delivery team. Also accountable for effectively managing small to complex projects that deliver sustainable cost savings to the Bank.

Bonifacio Global City

• Focuses on building knowledge and experience across Business Management activities and provides support to the business management team’s requests:
• Provides accurate, timely and relevant management information, analytics and recommendations that will help senior management in their decision making
• Works with COO to ensure proper cost allocation from service providers (e.g. Finance)
• Provides the data needed for proper cost allocation, modeling, billing.
• Supplies key analysis for portions of the monthly MI
• Builds monthly MI packs (Balanced Scorecard, People Metrics)

HSBC Center, Bonifacio Global City

• Was tasked to drive and improve productivity, quality and speed of service within the Customer Engagement Group (CEG) of the Bank:
• By providing accurate, timely and relevant management information, analytics and recommendations that will help improve productivity, quality and speed of service for all customer touch-points
• By continually rationalizing all MI being generated to ensure efficiency and consistency of report generation Assisted in the creation, implementation and monitoring of strategic tactical plans for CEG customer.
• By assisting in the determination of budget allocation, and by monitoring actual expenses vis-à-vis budget, and providing relevant recommendations to help bridge the gap if any
• By proactively recommending and participating in cost reduction initiatives
• By recommending and implementing new processes which are aimed at streamlining operations, maximizing efficiencies and optimizing resources, working towards superior customer experience at all touch-points

The Enterprisr Center, Makati City, Philippines

• Was the focal point of contact for all data management issues in the Bank. Conducted a system enhancement project with the region to streamline operation process and helped improve data quality when acquiring customer.
• By developing innovative data management activities through a variety of channels in order to encourage customers to update their personal information with us.

The Enterprise Center, Makati City, Philippines

Was responsible for operating and monitoring all central equipment (the Bank’s servers, networks, ATM monitor), backing up of system generated files, daily printing of reports from AS400 banking applications, and as the backup of HSBC’s IT Helpdesk support during non-office hours.

Bachelor Of Science In Business Administration, Major In Computer Applications

Bachelor Of Arts In Computer Science

High School Diploma

Education record