Marisa Mathews Email & Phone Number

Gaylord Palms Resort-Kissimmee Fl

• Represent FedEx Office (FXO) as the on-site sales and support expert for event managers and other key event participants throughout all phases of events• Act as FXO’s primary relationship owner for the Sales and Event Services teams within the host venue, hold product/service overview presentations with these and other departments/leaders within the host venue• Drive revenue at assigned HCO stores by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities, delivering capabilities presentations• Take complex job orders and provide quotes to meeting and event planners or show managers; follow up on bids• Monitor the quality and timeliness of all convention/ event-related work ordered and produced to ensure customer satisfactionImplement established marketing plans and sales strategies

Orlando

• Managing of shipment information: enter freight shipment information into the computer system, accurately status shipments, generate freight bills & correct freight bills. • Provide accurate information and assistance to customers, which includes determining pick-up and/or de-livery needs, problem resolution, updating systems to meet customer special handling requirements.• Customer care team: Managing customer requests, assisting customers via phone or email in all inquiries, tracing shipments, rate quotes, tariff discrepancies, billing or invoicing questions.• Perform administrative / clerical functions, maintaining files, answering phones, data entry

Orlando Florida

• Development and implementation of current marketing campaign to improve marketing initiates and drive revenue through sales relationships, direct mail and other marketing efforts.• Communication with event planners/personnel to coordinate event logistics and execute flawless events.• Collaborate with Chef and back of house team to develop Private Dining menus and dietary menu items.• Assist in managing the front of house team during events to ensure smooth operations Engage in suggestive selling and other sales techniques to continually beat previous sales targets and goals.• Increased private dining sales 35% to $1.1 Million annually.

• Sales revenue increase of 35% through successful negotiations and attendance for corporate trade shows/planning expos.• Active Member in associations such as MPI, Orlando CVB, NACE, WDW Operating Participants and the I Drive Chamber of Commerce.• Maintenance of Corporate Market through direct sales marketing campaign and partnerships with local convention hotels and DMCs.

Orlando, Florida, United States

• Maintained and support to all assigned international and national market accounts for multiple properties.• Preparation and distribution of client proposals and contracts nationwide. Communication with internal department managers and staff to provide guests with a unique dining experience.• Increased company sales revenue and customer relationship retention