Marisa Fraga Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

(Merger between NortonLifeLock and Avast)Project Management and Leadership- Led cross-functional teams to complete IT projects.- Met with project stakeholders regularly to assess progress, make adjustments, and communicate project status to stakeholders at all levels.- Established milestones and objectives based on input from functional areas and stakeholders.- Developed Jira and Confluence reports for all levels of stakeholders.Technical and Client Interaction- Interacted with clients to identify business needs and requirements.- Coordinated with software developers to create custom applications, managing the implementation of new features.- Coordinated with external vendors to deliver project components.Agile Project Management- Broke projects into epics and implementable user stories.- Owned and prioritized the product backlog, ensuring alignment with project goals.- Monitored and tracked project progress to support timely completion.- Utilized Agile methodologies to outline plans and specifications for project features.

Toronto, Ontario, Canada

(Acquired by Avast in April 2022, Acquired by Norton LifeLock Sept 2022)

São Paulo, São Paulo, Brazil

(Chamber of Electric Energy Commercialization)Responsible for supporting the IT organizational structure change including multiple process implementation and monitoring. Leading the IT Governance team and relative initiatives executed within the IT department.Results Management and Analytical Skills:• Developed, maintained and communicated policies, standards, procedures, and controls, designed and delivered training to business stakeholders on the processes.• Implemented IT process based on best practices such as CMMI, ITIL, Cobit, PMI, and Agile;• Managed of the quality and efficiency indexes of the IT Governance team, through performance indicators and evaluation of the need for training courses.• Reviewed organizational processes through the Design Thinking tools.• Ensured compliance, including self-assessments and being a point of contact for external and internal audits;• Develop and implement the IT Committee in communicating monthly metrics, monitoring and prioritizing demands.

São Paulo E Região, Brasil

Responsible for creating and developing the IT Governance area including IT strategy management, risk management, Resource management, and performance management. The lead of the IT Governance project such as an implementation of the new Service Management System and new policies and procedures.• Reviewed of roles and duties, policies and processes and defined and monitored of KPI’s.• Developed and monitored action plans from internal and external audits• Institutionalized an IT Committee and monthly reports.• Performed IT risk mitigation and remediation to address IT intern control deficiencies identified through audits.

Zona Sul De São Paulo

Worked on several multidisciplinary projects focusing on IT Governance Advisory including IT Strategy, forecasting, IT Service Catalog within different industry sectors. Results Management and Analytical Skills:• Assisted companies to implement IT process based on best practices such as ITIL and Cobit.• Mapped, modeled and formalized of IT processes, roles, duties and KPI’s.• Assisted in the implementation of Identity Management through the revision of access controls and security policies.• Reviewed internal controls in order to get a SOX certification.Clients:- Tam;- Brasil Telecom;- Bradesco Seguros;- Banco Bradesco;- Redecard;- Tokio Marine;- Alelo (Visa Vale);- AASP (Associação dos Advogados de São Paulo);- CCEE (Câmara de Comercialização de energia Elétrica.

São Paulo E Região, Brasil

Experience in restructuring and developing of policies, standards, internal manuals, and procedures. Monitoring and implementation of internal and external audit processes, internal controls.Results Management and Analytical Skills:• Responsible for definition of processes, policies, standards and procedures.• Responsible for reviewing of roles and duties.• Responsible for definition and monitoring of KPI’s for each process.• Responsible for definition of reports and IT Committee presentations.

Postgraduate, Human Resources Management

- Project Management - Human Resources Planning - Training and Development - Human Resources Management - Organizational Effectiveness

Master Of Business Administration - Mba, It Management

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Bacharel, Bachelor Of Administration With Emphasis Of System Analysis