Marissa Carr Email and Phone Number

Analyzed products and processes to identify areas of improvement for better customer experiences, assisted with training for internal partners on new and existing functionality, and created resource documents for processes and document repository. Standardized expectations, establishing healthy workplace culture by reducing workload stress, encouraging collaboration, and ensuring transparency among teams. Enabled seamless customer experience by creating solutions to best assist and answer inquiries in timely manner as liaison between Contact Center Support teams. Helped close technical gaps between Contact Center and Production Support on how new website functionality worked. Defined, created, and maintained test scripts/scenarios cases for ongoing and regression/ad hoc testing; tracked bugs and issues in JIRA and ServiceNow; and worked with developmental team to ensure root cause was identified. Created user stories and tracked bugs using AGILE methodologies, which allowed team to thoroughly evaluate software release readiness. Conducted software compatibility tests and software design reviews.

Managed administration of US qualified and non-qualified deferred compensation plans in compliance with legal and regulatory requirements.  Verified calculations of monthly vendor premium statements for all employee benefits related to health, welfare, and retirement plans; correct any related calculation or system issues.  Initiated process automation to compile monthly reconciliation and finance report for department budget forecasting. Performed daily vendor financial transactions while monitoring company bank account. Directed compliance for all benefits plans, including regulatory filings, QDRO, QMCSO, COBRA administration, and vendor contract maintenance and billing.  Administered Deferred Compensation and Health Savings Account Plans, including preparing and maintaining enrollment census, reviewing contributions and bi-weekly payroll data, and processing wire transfer of funds to trustee.

Converted benefit programs to ALS benefit and payroll platforms; processed weekly reconciliation and upload of data to vendors, resolving any existing errors. Prepared contribution and premium reports as needed for all company divisions; compiled and maintained reports as requested by HR director. Served as primary contact for staff and manager questions regarding employee benefits, including medical, dental, vision, short-/long-term disability, workers’ compensation, life insurance, flexible spending accounts, and retirement plans.  Maintained and updated benefit records residing in ADP Workforce Now, including new hire benefit elections, qualified status change events, 401(k) deferral changes, and loan deductions. Supported director of US Benefits to obtain statistics and information related to annual renewal process of any profitable health, life, or retirement plans.

Managed administration of US qualified and non-qualified deferred compensation plans in compliance with legal and regulatory requirements.  Verified calculations of monthly vendor premium statements for all employee benefits related to health, welfare, and retirement plans; correct any related calculation or system issues.  Initiated process automation to compile monthly reconciliation and finance report for department budget forecasting. Performed daily vendor financial transactions while monitoring company bank account. Directed compliance for all benefits plans, including regulatory filings, QDRO, QMCSO, COBRA administration, and vendor contract maintenance and billing.  Administered Deferred Compensation and Health Savings Account Plans, including preparing and maintaining enrollment census, reviewing contributions and bi-weekly payroll data, and processing wire transfer of funds to trustee.