This is a highly professional position within the Office of the Secretary responsible for the management and oversight of Executive-level support services. This is advanced professional work supervising and directing employees. Oversees and provides leadership to the development and implementation of special initiatives consistent with the direction of Department executive leadership.Coordinates the production of correspondence and critical information to support Department… Show more This is a highly professional position within the Office of the Secretary responsible for the management and oversight of Executive-level support services. This is advanced professional work supervising and directing employees. Oversees and provides leadership to the development and implementation of special initiatives consistent with the direction of Department executive leadership.Coordinates the production of correspondence and critical information to support Department leadership preparation for external facing agendas with the Executive Office of the Governor, the Legislature, and other Executive Branch agencies. Directs the development of reports and executive briefing documents.Ensures the timely and effective resolution of sensitive and public-facing issues, including developing coordinated responses with multiple Department programs and/or other state agencies. Ensures inter-agency collaboration with principle stakeholders in health and human services system. Coordinates work to support the effective operation of the Executive Office of the Secretary. Ensures appropriate enterprise infrastructure is in place to support organizational execution.Ensures effective monitoring of priority programs and projects.Coordinates assigned projects with the Chief of Staff, Deputy Secretary, Assistant Secretaries, and other members of the department’s Executive Leadership Team.Responsible for the supervision and oversight of the Customer Support and Resolution Unit.Performs other related dutes as assigned by Chief of Staff or Secretary. Show less

This is a highly professional position within the Office of the Secretary responsible for managing special projects as assigned by the Secretary and executive leadership. Responsibilities include:Coordinate and manage priority and highly visible assignments such as the implementation of the Four Disciplines of Execution and the Secretary’s priority projects. Provide guidance to the program offices, regions, and facilities on strategic priorities, problem solving methodologies,… Show more This is a highly professional position within the Office of the Secretary responsible for managing special projects as assigned by the Secretary and executive leadership. Responsibilities include:Coordinate and manage priority and highly visible assignments such as the implementation of the Four Disciplines of Execution and the Secretary’s priority projects. Provide guidance to the program offices, regions, and facilities on strategic priorities, problem solving methodologies, and performance management.Manage the Department’s priority projects by assisting assigned programs in identifying implementing, and routinely reporting progress to leadership.Coordinate with the data reporting team to support executive leaders' decision-making for strategic priorities and key initiatives.Provide technical assistance to facilitate regions, program areas and others, as requested or needed.Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.Measure project performance using appropriate tools and techniques.Build and maintain relationships with internal and external clients and stakeholder groups.Oversee the agency system and processes for monitoring enterprise projects. Show less

Providing independent and complex analysis and consultation focused on agency priorities and improvements. This includes the coordination and management of confidential and sensitive information assignments for the Secretary, Governor and the Legislature. Provide guidance to the program offices, regions and facilities on strategic priorities, problem solving methodologies, and performance management.

Provide consultation and assistance to the Headquarters program offices and field on Departmental strategic planning initiatives and performance review.Facilitate quality improvement initiatives including problem-solving, process management, and quality improvement plan management. Develop and implement organizational knowledge management strategies.Provide technical assistance to regions, facilities, program areas, and others, as requested.

Managed $60,000,000 annual programmatic budget to ensure federal funding compliance in contracts.Developed programmatic and operational data analyses and interactive dashboard visualizations.

Coordinated staffing transitions and recruitment for Florida Refugee Services.Provided personnel-related policy interpretation and guidance.

Linked newly arriving refugees with critical community resources; guided clients through the development and implementation of personalized plans to quickly achieve self-sufficiency.Managed ESOL class scheduling and enrollments; supervised volunteer teaching staff.Provided basic interpretation services for Arabic-speaking clients.