• Manage cash processing operation ensuring that customers will be credited on time• Monitor and evaluates team performance• Provide coaching and mentoring to staffs ensuring that they understand and following the standard protocols and meeting the threshold for each tasks at the same time• Responsible for ensuring that the daily cash reconciliation is balance• Resolve any issues within the operation as they arise• Analyze current processes for possible improvement that would help the company cut cost and the staffs to be more effective and efficient• Create and improve processes• Created the reconciliation excel template based on the current need of the operation• Plot schedule for the whole team on a monthly basis• Perform other duties as assigned by the Operation Manager