Marissa Euperio Email & Phone Number

• Deliver expert technical support with in-depth knowledge of Verifiable and Salesforce, ensuring fast and effective issue resolution while maintaining a superior customer experience.
• Analyze and diagnose complex issues, escalating advanced cases when necessary, while collaborating with Tier 1 and engineering teams to drive successful outcomes.
• Develop and maintain advanced troubleshooting tools and comprehensive documentation to support both internal teams and customer self-service.
• Collaborate with product, sales, and customer success teams to continuously improve customer satisfaction and enhance support processes.
• Document all customer interactions and solutions thoroughly to ensure knowledge continuity and transparency.
• Contribute to knowledge base articles, FAQs, and guides, empowering customers to resolve issues independently.

Remote

• Technical Ticket Management: Managed the triaging and routing of 2,500+ tickets across IT, Product, Engineering, and Tech Ops departments at Trusted Health, ensuring prompt and accurate allocation to relevant teams.
• SLA Oversight: Led SLA management in Slack, Salesforce and Jira, ensuring prompt ticket responses according to type / priority, maintaining internal team support & service efficiency.Technical Liaison and User.
• Project Management & Salesforce Solutions: Assumed additional project management duties, streamlining ticketing processes for Analytics & Data and Marketing, leading to more efficient workflows. Also led the creation.
• Technical Enablement: Conducted thorough training sessions for all new hires on essential tools, Front, Guru, Asana & Slack, ensuring rapid acclimation and proficiency in our tech stack.

Remote

• Ensured timely and seamless credentialing and onboarding for nurses assigned through Trusted, delivering an exceptional experience with a 0% delay rate across 95+ nurse onboardings.
• Led workflow improvement initiatives, including AMN attestations and CSM confirmation forms, driving efficiency and enhancing operational processes.

San Francisco, CA (Remote)

• Managed the upload of 7,000+ compliance documents across multiple Vendor Management Systems (VMS), ensuring accuracy and adherence to strict guidelines.
• Sent over 400 detailed onboarding and timekeeping emails to nurses, requiring exceptional attention to detail and seamless coordination with Operations Coordinators and internal teams.

Ladera Ranch, California

• Self-employed calligraphy and lettering business owner, managing all aspects of operations including logistics, data management, finances, artistry, and client relations.
• Built and maintained strong client relationships by understanding their needs and preferences, delivering personalized services that drove repeat business and consistent referrals.

Irvine, CA

• Managed 600+ volunteers and led key programs such as the Speaker’s Bureau, Wish Ambassador, and Intern programs, overseeing recruitment, training, placement, retention, and recognition.
• Delivered over 250 public speaking engagements, facilitating training and information sessions for audiences ranging from 2 to 300 people, enhancing volunteer engagement and education.
• Expert in Raiser’s Edge volunteer module, with advanced skills in data management, queries, exports, and constituent record management.
• Administered volunteer background checks, maintained the master volunteer database, and ensured compliance through meticulous tracking and reporting of volunteer data for audits.
• Supervised one direct report and led recruitment, onboarding, and recognition processes for 4+ staff interns and 40+ college interns annually, fostering a productive and engaged intern program.

Tustin, CA

Bachelor Of Arts - Ba, Sociology

Concentration: Interactions & Group Relations

Associate Of Arts - Aa, Sociology