- Fielded inbound and outbound calls for every department- Resolved problems regarding billing, financing, company and department processes- Responded to customer questions and concerns via email - Completed full reviews of files in need of being moved forward- Followed up to ensure completion of services and customer satisfaction - Took on side projects, on top of normal workload, when needed- Awarded for most customer service calls taken- Client retention

- Fielded inbound and outbound calls with clients- Read disclosures and terms- Helped customers understanding of the company process - Completed data entry- Pulled weekly reports on the quantity of calls and call times - Surveillance of other calls being made