Marissa Evans Email & Phone Number

Indianapolis, Indiana, United States

• Refer patients accordingly utilizing EPIC EMR system and SharePoint. Serve as clinic liaison by answering patient needs through communication with clinic sites for variety of requests such as med refills/appointment checks/task messaging and escalating requests/concerns to clinic management as needed. • Support nursing staff by answering emergency calls such as various types of transfers and activations by contacting clinical staff on call to assist and rush to help patient in need. Utilize excel to create spreadsheets documenting completion of workqueue/faxcom referrals of specialty clinic and radiology orders.

Indianapolis, Indiana, United States

• Acted as key point person for therapists and schedulers when manager was out. Scheduled individualized therapy for patient admissions and current patients with therapists on four different units that included patients with TBI, SCI, stroke, and transplant utilizing Cerner/Revenue Cycle EMR system. • Provided leadership and trained multiple new hires within 6 months of start date. Assisted management as needed like volunteering overtime to help with staff shortages. Supervised daily activities and workflow for team of 3 schedulers to ensure completeness and accuracy while also managing therapist’s schedules.

Indianapolis, Indiana, United States

• Traveled between eight different audiology and pediatric therapy clinics to manage front desk duties like registration and billing, utilizing Nethealth, Redoc, Soarian, and SCI EMR systems. Trained new hires and organized offices to create better flow of workspace and increase productivity. Diffused conflicts successfully using effective communication. • Initiated “waitlist program” which helped maximize productivity with therapists while providing patients treatment. Determined necessity for pre-authorization for scheduled procedures utilizing various insurance websites. Faxed and scanned charts to doctors’ offices for signatures on POC’s and orders.

Indianapolis, Indiana, United States

• Administered scheduling of surgeries/appointments for team of 8 trauma doctor’s and staff in midst of covid shutdown. Handled patient phone calls on various queue lines, while utilizing task messaging and worklists in the Allscripts, Moxee and Meditech EMR systems to complete patient requests. Trained new hires as needed. • Performed general telephone triage of patient medical problems regarding pain and medication effectiveness while gathering complete and appropriate medical information to assist the medical staff.

Covington, Kentucky, United States

• Developed solutions to screener errors and recruitment tactics that ensured more qualified participants. Communicated with hundreds of potential study subjects daily to collect health data while confirming accuracy to enroll in studies. Introduced new ideas in startup meetings that improved processes.• Managed social media pages and organized popup events which advertised and assisted in recruiting participants for a variety of studies including sleep, women’s health, and headache/migraine.

Indianapolis, Indiana, United States

Master'S Degree, Healthcare Management

Bachelor’S Degree, Health Services/Allied Health/Health Sciences, General