Marissa Pesce Email & Phone Number

Columbia, Sc, Us

• Generate offical documents such as corporate and clinical leadership offer letters, salary changes, termination notices• Create data analysis reports daily regarding corporate and clinical status changes, pay changes, turnover etc.• Assure compliance with HR procedures/ policies including I9, Everify and tax forms• Maintain positive working relationships with all corporate/ clinical teams• Serve as a point of contact and resource for all employees• Coordinate exit interviews for corporate employees• Manage the workers compensation and FMLA processes• Maintain digital and physical employee files

Brentwood, Tennessee, United States

• Created and maintained new hire personnel files• Oriented new corporate employees and clinical providers• Oversaw the onboarding/ offboarding processes• Served as a point of contact and resource for all employees• Developed and maintained positive working relationships with all corporate/ clinical teams• Created and administered mass Human Resources communications

Nashville, Tennessee, United States

• Responsible for end-to-end case management of cases/ absence claims for Amazonians taking time off due to COVID-19, processing claims data in Salesforce. • Case management processing includes handling a high volume of inbound/ outbound customer phone calls, resolution of 200-400 tasks per week, medical documentation review, special grant pay approval/ denial• COVID- 19 case management requires attention to detail, critical thinking and speed, and empathic communication.

Medford, Ma

• Reviewed and updated contracted vendors’ insurance policies • Verified insurance policies adhered with Agero’s requirements

Medford, Ma

• Assisted with several projects to support Agero’s contracted vendors and the regional management team in reducing claims expense. • Swoop/ Hubspot Recruiting o Initiated 500 phone calls to contracted vendors regarding switching to a new digital dispatch softwareo Advanced applications through the Hubspot application pipeline, by making several outbound calls and encouraging providers to submit proper hiring documents • Hub spot Ticket Categorizationo Recategorized 4,500 internal and external support tickets in order to provide more accurate data for upper management on frequency of the types of questions/ concerns being submitted • Tertiary Zip analysis o Data analysis on primary and secondary providers

Stoneham, Ma

• Supervised a team of front end associates in a fast paced, high pressured environment• Evaluated and resolved customer issues and complaints, met corporate standards and assure customer satisfaction and retention• Managed large sums of cash following strict protocol to assure accountability

Wakefield, Ma

• Cared for 2 children ages 4 and 7• Picked up children from school, assisted them with homework • Entertained children with activities including playing outside, crafts, and reading