Marissa Pesce Email & Phone Number

Columbia, SC, US

• Generate offical documents such as corporate and clinical leadership offer letters, salary changes, termination notices
• Create data analysis reports daily regarding corporate and clinical status changes, pay changes, turnover etc.
• Assure compliance with HR procedures/ policies including I9, Everify and tax forms
• Maintain positive working relationships with all corporate/ clinical teams
• Serve as a point of contact and resource for all employees
• Coordinate exit interviews for corporate employees

Brentwood, Tennessee, United States

• Created and maintained new hire personnel files
• Oriented new corporate employees and clinical providers
• Oversaw the onboarding/ offboarding processes
• Served as a point of contact and resource for all employees
• Developed and maintained positive working relationships with all corporate/ clinical teams
• Created and administered mass Human Resources communications

Nashville, Tennessee, United States

• Responsible for end-to-end case management of cases/ absence claims for Amazonians taking time off due to COVID-19, processing claims data in Salesforce.
• Case management processing includes handling a high volume of inbound/ outbound customer phone calls, resolution of 200-400 tasks per week, medical documentation review, special grant pay approval/ denial
• COVID- 19 case management requires attention to detail, critical thinking and speed, and empathic communication.

Medford, MA

• Reviewed and updated contracted vendors’ insurance policies
• Verified insurance policies adhered with Agero’s requirements

Medford, MA

• Assisted with several projects to support Agero’s contracted vendors and the regional management team in reducing claims expense.
• Swoop/ Hubspot Recruiting o Initiated 500 phone calls to contracted vendors regarding switching to a new digital dispatch softwareo Advanced applications through the Hubspot application pipeline, by making several.
• Hub spot Ticket Categorizationo Recategorized 4,500 internal and external support tickets in order to provide more accurate data for upper management on frequency of the types of questions/ concerns being submitted
• Tertiary Zip analysis o Data analysis on primary and secondary providers

Stoneham, MA

• Supervised a team of front end associates in a fast paced, high pressured environment
• Evaluated and resolved customer issues and complaints, met corporate standards and assure customer satisfaction and retention
• Managed large sums of cash following strict protocol to assure accountability

Wakefield, MA

• Cared for 2 children ages 4 and 7
• Picked up children from school, assisted them with homework
• Entertained children with activities including playing outside, crafts, and reading