Marissa Gomez Email and Phone Number
With technology innovations regularly coming to market and changing the way we do business, companies need leaders who can seamlessly integrate new tech into everyday operations. As a mission-driven, detail-oriented executive leader of business development and technology operations, I have a proven record of accomplishment designing strategic initiatives, defining company vision, and implementing process improvements to increase engagement, quality, and productivity. I am a big-picture tactician, concept innovator, and eloquent communicator with high emotional intelligence and the ability to translate crucial concepts into actionable insights. I am a calm-under-pressure solutions architect with a passion for transforming and motivating cross-functional, results-focused teams and high-performance business units both remotely and on-site. I have a unique talent for analyzing financial data and metrics to optimize strategic portfolio value and revenue growth, as well as encourage a culture of accountability, dignity, and integrity to achieve unrivaled, sustainable success. Below is a selection of the top accomplishments from my career:● Driving a sustained run rate value of Enterprise Technology Experience Group portfolio to $152M in2021and an additional $20M in 2023.● Pioneered standing up the Association of Latinos at MassMutual and Allies (ALMMA) business resource group, Phoenix chapter, to promote diversity, social involvement, and personal and professional enrichment, generating 23% site engagement.● Demonstrating an entrepreneurial mindset, inventing and co-engineering virtual problem-solving “E-board” to leverage Lean processes and reduce initiative effort duplication; saved $800K+ in costs and obtained a patent. I am always eager to expand my professional network. If you are interested in connecting, please feel free to contact me via marissagomez323@gmail.com.EXCEPTIONAL STRENGTHS:Collaborative Team Development & LeadershipProject, Program & Governance ManagementVendor & Customer Relationship CultivationLean Six Sigma & Agile MethodologiesAnalytical Thinking & Problem-solvingContinuous Improvement InitiativesInformation Technology IntegrationUnderwriting & Financial ReportingDiversity, Unity & InclusionOperational Excellence
Massmutual
View- Website:
- massmutual.com
- Employees:
- 7732
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Head Of Global Business Services Strategy & Workforce PlanningMassmutual 2023 - Present
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Workstream Lead Enterprise Technology & Experience & Operations - Strategic Planning & DeliveryMassmutual 2021 - 2023Led operations and technology workstreams with budget of $30M, championing all cross-collaborative initiatives and efforts to support portfolio value generation. Facilitated planning across workstreams, including hosting ideation sessions and analyzing digitally submitted input to identify opportunities to achieve portfolio goals.● Delivered results that exceeded goals in 2023 by establishing milestones and working cross-functionally across enterprise to identify ways to increase portfolio value while reducing expenses and mitigating risk, including: ● Attained $5.8M (beyond $4.7M target) in sustained run rate value for technology portfolio.
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Senior Regional Director Of Digital Operations, Enterprise Technology Experience GroupMassmutual 2020 - 2021Greater Phoenix AreaManaged all central US new business applications evaluating risk on life underwriting policies. Worked closely with general agents, agency new business coordinators, and life and disability insurance agents through application acquisition process, application risk underwriting, and issuance of contracts.● Strategized “go-to-green” roadmap to close demand capacity gap and improve service level agreements (SLA).● Initiated strategic future development plans for underwriters with risk limits ranging from $1M to $12M+.
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Senior Director Of Strategic Initiatives, Digital Operations UnderwritingMassmutual 2017 - 2020Greater Phoenix AreaDefined and executed $10M digital underwriting and project portfolio with strategic focus on improvements and enhancements; research and development (R&D); risk management; and new product development and increasing sales. Instituted Agile methodologies to optimize practices, collaborating with stakeholders to deliver superb customer experience.● Led NB&UW workforce from legacy system to new strategic digital platform for all new business underwriting, which generated cost savings and ensured competitive edge in marketplace.● Architected governance model and portfolio to track benefits and expenses to compare metrics with forecasting.
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Senior Director, Insurance OperationsMassmutual 2015 - 2017Greater Phoenix AreaDesigned strategic business objectives, financial and resource planning, and engagement practices to ensure customer commitments. Supported new business and underwriting for Southwest region, project portfolio development for client services, and billing and payment team.● Achieved all key performance indicator (KPI) goals, resulting in a 50% increase in time savings and productivity.● Streamlined refund process with 56% reduction in time; improved debt collection process by 49%, and instituted electronic loan disbursement, reducing turnaround time (TAT) by as much as 80%, from 5 days to next-day “in hand.”
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Continuous Improvement Leader, Us Insurance Group OperationsMassmutual Financial Group 2012 - 2015Phoenix, Arizona AreaDevised strategic goals and objectives by root cause problem-solving and transforming business culture. Led development, facilitation, and execution of complex initiatives. Worked with senior leadership and frontline managers to conduct analysis, provide coaching, and implement solutions. ● Blueprinted benefit calculation model to identify and eliminate waste; quantified client savings of $800K+.● Supported key efforts to establish West Coast operations, from hiring and onboarding staff and developing processes and standards, and to enable cross-country business and foster new company culture.
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Lean Six Sigma Black Belt Consultant & Senior Accountant, Claims FinancialThe Hartford 2007 - 2012Hartford, Connecticut AreaInstituted Lean Six Sigma processes to improve operating efficiencies by $1.2M. Partnered with business process outsourcing (BPO) vendor to transition claim finance work to offshore vendor. Developed strategic sales roadmaps and plan to increase premium and sales. Reduced federal Internal Revenue Service (IRS) B-notices by 50%+, contributing to $100K+ in fine savings. -
Account SpecialistCurtis 1000 2006 - 2007Hartford, Ct AreaServed as single point of contact for the Direct Mail Marketing Campaign supporting 2,500 agents. Performed testing, support, and acted as liaison between customer, business, and beta company. Audited expense controls on agent balances and budgets. -
Team LeaderS&S Health Care 2004 - 2005West Hartford, CtManaged team of East Coast customer service representatives providing benefits to third-party administrator (TPA) accounts. Recovered 66% of unpaid insurance claims outstanding for 3+ years in excess of $100,000. Determined written appeals of denied procedures based on medical necessity.
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Customer AdvocateAetna 2003 - 2004Windsor, CtDetermined medical necessity, applicable coverage provisions and verified member plan eligibility relating to incoming correspondence and internal referrals. Consistently exceeded monthly quotas.
Marissa Gomez Education Details
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Master Of Business Administration -
Albertus Magnus College3.97
Frequently Asked Questions about Marissa Gomez
What company does Marissa Gomez work for?
Marissa Gomez works for Massmutual
What is Marissa Gomez's role at the current company?
Marissa Gomez's current role is Head of Global Business Services Strategy & Workforce Planning.
What schools did Marissa Gomez attend?
Marissa Gomez attended University Of Hartford, Albertus Magnus College.
Who are Marissa Gomez's colleagues?
Marissa Gomez's colleagues are Peter Stodolski, Cap Jane, Daiana Rodriguez, Maureen H., Jennifer Jones, Katherine Mottolo, Ariane Williams.
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Marissa Gomez
Vp, Fusion Partnerships - Acp Productions | Connecting Thought Leaders From Industry-Leading OrganizationsCollierville, Tn -
Marissa Gomez
Tulsa, Ok1cityoftulsa.org -
1devoted.com -
Marissa Gomez
Atlanta, Ga1allstate.ca
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