Patient Access Specialist/Quality Assurance Liasion
CurrentPosition includes patient scheduling through Care Logic and Athena, communicating with patients over Snap Engage, distributing information regarding medications, appointment needs, insurance needs, complaint calls etc., booking transportation, deescalating problematic calls, assisting team members with questions and guidance (as needed) and assisting new hires with training, welcoming them and having them call shadow me. I have also completed audits as well.