Marissa Burke Email and Phone Number
Marissa Burke work email
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Marissa Burke personal email
Writing is a team sport, and I'm on the customer's side. I turn chaos into clear steps that anyone can follow. My help content and UX writing strategies are centered on user feedback. I'm a word nerd, a mountain climber, and that teammate you can always count on.
Ascend Software
View- Website:
- ascendsoftware.com
- Employees:
- 45
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Lead Ux Technical WriterAscend Software Jan 2022 - PresentI create clear, friendly technical content for Ascend's Help Center. I translate complex concepts from SMEs into actionable information. As part of the Product team, I write UX copy and interactive tooltips. Ascend is growing fast, so I manage our knowledge base to scale resources efficiently. I develop style guides, contribute to our brand voice, and establish content best practices.
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Technical WriterAscend Software Jul 2021 - Jan 2022Portland, Oregon Metropolitan Area
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Content Contributor & Senior Bilingual Customer Engagement RepSurveymonkey Feb 2020 - Apr 2021I wrote for SurveyMonkey's Help Center and edited customer-facing content to expand self-service. Before drafting content, I researched and reported trends in customer requests for cross-functional teams: Content Strategy, Product Design, and Support Ops.I created internal workflows and FAQs used by the global CX team. As a high-performer, I was selected to help pilot the QA program and define SurveyMonkey's world-class support standards. I consistently exceeded support metrics and received the peer-nominated Goldie Greatness Award for exemplary teamwork (2019), and a 2nd nomination (2020). -
Bilingual Customer Engagement RepresentativeSurveymonkey Sep 2018 - Feb 2020
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Economic Opportunity Program AdvisorHacienda Cdc Jun 2018 - Aug 2018Portland, Oregon AreaI turned a complex foreclosure prevention process into simple steps to empower hundreds of struggling homeowners across Multnomah County. I managed the outreach, application process, and advising for the Oregon Homeownership Stabilization Initiative program at Hacienda CDC, facilitating 300k+ in mortgage assistance. As the org's main Individual Development Account specialist, I created standard e-mails, letter templates, FAQs and instructions for our clients/partners. I led a bimonthly First-Time Homebuyer’s Orientation in English and Spanish. -
Economic Opportunity Program SpecialistHacienda Cdc Aug 2017 - Jun 2018Portland, Oregon Area
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Sun (Schools Uniting Neighborhoods) Extended Day CoordinatorImmigrant And Refugee Community Organization Sep 2016 - Aug 2017Portland, Oregon Area -
Fulbright Grantee - English Teaching AssistantshipThe Fulbright Program Jul 2015 - Jun 2016Bucaramanga, ColombiaI co-taught 19 university-level English classes of 30+ students, developing curriculum and activities for 300+ students. I promoted cross-cultural exchange by designing, organizing, and leading regular campus-wide events (audiences of 200+). I also led the English Department's Semillero de Investigación (research and thesis group) for advanced English students. Seeing the university's need for bilingual staff, I translated university documents, letters, and professional emails into Spanish/English. -
Resource InternSe Works Jun 2014 - Jun 2015Portland, OregonAt this WorkSource Oregon Center, I assisted immigrants and refugees in applying for resources such as SNAP benefits, Cover Oregon healthcare, and Citizenship/Naturalization and English tutoring. I screened volunteer applications, sensitive client case files, and supporting documentation. I aided in client/volunteer interviews and selection process and facilitated volunteer/client case matching and contact.In addition to assisting with social work, I taught two English classes (15+ adult students) and regularly tutored 8 students one-on-one for Naturalization English and Civics tests. -
Real Life Student BloggerLewis & Clark College Sep 2014 - May 2015Portland, Oregon AreaI wrote weekly blog posts focused on student life for Lewis & Clark's Real Life Student Blog and fielded questions from prospective students. -
Interactive Learning Center Lab AssistantLewis & Clark College Jun 2013 - May 2015Portland, OregonAt any given time, I was working at least 2 jobs in college. This was my Work-Study position. I assisted ESL and foreign language classes with tech-related activities and acted as an on-site resource for international students and lab patrons.
Marissa Burke Skills
Marissa Burke Education Details
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World Languages, Minor In English
Frequently Asked Questions about Marissa Burke
What company does Marissa Burke work for?
Marissa Burke works for Ascend Software
What is Marissa Burke's role at the current company?
Marissa Burke's current role is Lead Technical Writer | UX Writer | Bilingual CX.
What is Marissa Burke's email address?
Marissa Burke's email address is mb****@****cdc.org
What schools did Marissa Burke attend?
Marissa Burke attended Lewis And Clark College.
What skills is Marissa Burke known for?
Marissa Burke has skills like Nonprofits, Teaching, Spanish, Community Outreach, Microsoft Office, Customer Service, French, Administrative Assistance, Public Speaking, International Relations, Research, Higher Education.
Who are Marissa Burke's colleagues?
Marissa Burke's colleagues are John Bickar, Thomas C., Neil Jackson, Jenn Glass, Nicholas Harbert, Troy Peters, Katie Barnes.
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Marissa Burke
Coventry, Ri1amgen.com -
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Marissa Burke
Phd Candidate At Weill Cornell Medicine; Physiology, Biophysics, And Systems Biology || Research Fellow At Houston MethodistHouston, Tx -
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