Marissa Burke Email & Phone Number

I create clear, friendly technical content for Ascend's Help Center. I translate complex concepts from SMEs into actionable information. As part of the Product team, I write UX copy and interactive tooltips. Ascend is growing fast, so I manage our knowledge base to scale resources efficiently. I develop style guides, contribute to our brand voice, and establish content best practices.

Portland, Oregon Metropolitan Area

I wrote for SurveyMonkey's Help Center and edited customer-facing content to expand self-service. Before drafting content, I researched and reported trends in customer requests for cross-functional teams: Content Strategy, Product Design, and Support Ops.I created internal workflows and FAQs used by the global CX team. As a high-performer, I was selected to help pilot the QA program and define SurveyMonkey's world-class support standards. I consistently exceeded support metrics and received the peer-nominated Goldie Greatness Award for exemplary teamwork (2019), and a 2nd nomination (2020).

Portland, Oregon Area

I turned a complex foreclosure prevention process into simple steps to empower hundreds of struggling homeowners across Multnomah County. I managed the outreach, application process, and advising for the Oregon Homeownership Stabilization Initiative program at Hacienda CDC, facilitating 300k+ in mortgage assistance. As the org's main Individual Development Account specialist, I created standard e-mails, letter templates, FAQs and instructions for our clients/partners. I led a bimonthly First-Time Homebuyer’s Orientation in English and Spanish.

Portland, Oregon Area

Portland, Oregon Area

Bucaramanga, Colombia

I co-taught 19 university-level English classes of 30+ students, developing curriculum and activities for 300+ students. I promoted cross-cultural exchange by designing, organizing, and leading regular campus-wide events (audiences of 200+). I also led the English Department's Semillero de Investigación (research and thesis group) for advanced English students. Seeing the university's need for bilingual staff, I translated university documents, letters, and professional emails into Spanish/English.

Portland, Oregon

At this WorkSource Oregon Center, I assisted immigrants and refugees in applying for resources such as SNAP benefits, Cover Oregon healthcare, and Citizenship/Naturalization and English tutoring. I screened volunteer applications, sensitive client case files, and supporting documentation. I aided in client/volunteer interviews and selection process and facilitated volunteer/client case matching and contact.In addition to assisting with social work, I taught two English classes (15+ adult students) and regularly tutored 8 students one-on-one for Naturalization English and Civics tests.

Portland, Oregon Area

I wrote weekly blog posts focused on student life for Lewis & Clark's Real Life Student Blog and fielded questions from prospective students.

Portland, Oregon

At any given time, I was working at least 2 jobs in college. This was my Work-Study position. I assisted ESL and foreign language classes with tech-related activities and acted as an on-site resource for international students and lab patrons.