Marissa Casey Email & Phone Number

Philadelphia, Pennsylvania, United States

• Continued responsibility and job functions of customer success associate role
• Lead implementations for health-plan clients and provider clients from onboarding to operational steady state
• Directly manage, grow, and lead an expanding book of business through regular client meetings.
• Collaborate with various internal departments, including engineering, account management, transportation, and product development.

• Created and provided analysis into KPIs and other critical success metrics to identify client trends.
• Conducted end-user retraining as needed and lead opportunities for account growth and expansions.
• Provided post-implementation support to monitor client workflows and ensure client reaches their desired goals.

Cincinnati, Ohio, United States

• Deliver extensive support to clients in the onboarding process to Unlimited System’s new G4 platform
• Successfully build and maintain Learning Management System modules, training videos, and end-user training documents
• Implemented data migration and configuration processes to drive end-user functionality
• Lead and organize User Acceptance Testing for all software releases

• Worked directly with SLUHN end-users to achieve an overall understanding for how they will be using the electronic health record (EHR) to document daily patient care
• Lead, organized, and executed Nursing Support Team trainings and individual development
• Provided at-the-elbow support during and after multiple go-live implementations of the EHR
• Directly managed 15-20 different curricula within the entire hospital network
• Implemented strategies to ensure our team met or exceeded corporate goals and metrics.
• Credentialed EPIC Applications: o Anesthesia (Providers/CRNA’s) o ASAP (ER Nurses/Techs) o Lumens (Surgeons/Nurses/Techs) o OpTIme (Surgeons/Surgical Services/Nurses/Techs) o Stork (Labor and Deliver.