Marissa Casey Email & Phone Number

Philadelphia, Pennsylvania, United States

• Continued responsibility and job functions of customer success associate role• Lead implementations for health-plan clients and provider clients from onboarding to operational steady state• Directly manage, grow, and lead an expanding book of business through regular client meetings.• Collaborate with various internal departments, including engineering, account management, transportation, and product development.

• Created and provided analysis into KPIs and other critical success metrics to identify client trends.• Conducted end-user retraining as needed and lead opportunities for account growth and expansions.• Provided post-implementation support to monitor client workflows and ensure client reaches their desired goals.

Cincinnati, Ohio, United States

• Deliver extensive support to clients in the onboarding process to Unlimited System’s new G4 platform• Successfully build and maintain Learning Management System modules, training videos, and end-user training documents• Implemented data migration and configuration processes to drive end-user functionality• Lead and organize User Acceptance Testing for all software releases

• Worked directly with SLUHN end-users to achieve an overall understanding for how they will be using the electronic health record (EHR) to document daily patient care• Lead, organized, and executed Nursing Support Team trainings and individual development• Provided at-the-elbow support during and after multiple go-live implementations of the EHR• Directly managed 15-20 different curricula within the entire hospital network• Implemented strategies to ensure our team met or exceeded corporate goals and metrics.• Credentialed EPIC Applications: o Anesthesia (Providers/CRNA’s) o ASAP (ER Nurses/Techs) o Lumens (Surgeons/Nurses/Techs) o OpTIme (Surgeons/Surgical Services/Nurses/Techs) o Stork (Labor and Deliver Providers/Nurses/Techs)