• Help set and meet daily and quarterly goals and directives to meet the goal• Report directly to the supervising attorney on all matters related to the pre-litigation department production areas of improvement• Train all case managers on protocols and procedures• Created protocols and procedures from the start to end of a pre litigation case• Resolved any issues with upset clients and provided excelent customer service• Audited case managers cases to ensure protocols are being followed

• Medically manage an average of 150-200 clients and their treatment• Negotiate with insurance adjusters to settle a clients bodily injury case• Maintain open communication with clients' regularly to provide case updates, answer all questions, and provide exceptional customer service• Collected data to prepare and draft settlement packages for clients• Composed and typed routine letters of correspondence• Communicated daily with clients, insurance adjusters, doctors and attorneys• Prepared drafting instructions and settlement breakdown

• Conducted client interviews and all client intake services• Investigate, analyze, and determine the companies extent of liability concerning personal, casualty, and/or property damage losses•Opened claims with insurance companies and subrogation agencies• Medically manage an average of 65 - 100 clients and their treatment• Outreached to medical providers on behalf of clients to reduce medical billing up to 70%• Requested client settlement checks from insurances• Met with clients to go over settlement breakdowns and give them settlement checks